Service Director

Description

Job description:

Cavender Cadillac Service Director

At Cavender Auto Group, our values define who we are and how we lead. We believe in...
Integrity: Integrity guides us to always do the right thing.
Empowerment: Empowerment means giving our people the tools, training, and trust to succeed
Commitment: Commitment drives us to take care of our customers, our community, and one another
Innovation; Innovation inspires us to continuously improve and find better ways to serve.


Our mission is simple: To deliver exceptional experiences to those we serve. This means every interaction-with customers, vendors, and employees-should reflect respect, care, and excellence.


Cavender Cadillac is currently seeking Service Director to join our team. Our team members are talented, service-oriented, and motivated individuals who thrive in a culture where values and opportunities go hand in hand. With exceptional facilities, defined processes, and an empowering environment, you're sure to find a rewarding career with us.


WE OFFER:

• Family owned and operated
• Outstanding culture rooted in Integrity, Empowerment, Commitment, and Innovation
• Work/Life balance is very important to us
• Paid Vacation
• Team-focused environment
• Career growth opportunities with promotion from within
• Ongoing training and development
• Career Progression Plan
• Medical, Dental & Vision Insurance
• 401K with company match
• Community involvement

RESPONSIBILITIES:

• Oversee the daily operations of the service department, including technicians, service advisors, and support staff.
• Schedule and assign work to service personnel to ensure efficient workflow and timely completion of repairs.
• Monitor service department performance, including revenue, labor hours, customer satisfaction, and repair quality.
• Ensure all repairs and maintenance meet manufacturer specifications and quality standards.
• Handle escalated customer complaints, resolving issues professionally to maintain customer satisfaction.
• Collaborate with parts, sales, and finance departments to coordinate repairs, orders, and warranty claims.
• Manage service department budgets, including labor, parts, and overhead costs.
• Recruit, train, and mentor service staff, fostering a culture of accountability, teamwork, and high performance.
• Ensure compliance with all federal, state, and local regulations, as well as manufacturer requirements

REQUIREMENTS

• Commitment to upholding Cavender Auto Group's core values of Integrity, Empowerment, Commitment, and Innovation, while supporting our mission to deliver exceptional experiences to those we serve in all interactions with customers, vendors, and employees
• Energetic, motivated, and punctual
• Clean driving record and valid Texas DL
• Willingness to submit to a background check & drug screen prior to employment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws JOB TYPE: Full-time; In Person

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Experience:

• Management: 5 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person