General Manager

General Manager Opportunity At Playa BowlsPlaya Bowls is New Jersey's original acai shop and one of the fastest-growing fast-casual brands in the country, with 300+ locations nationwide and continued expansion planned for 2025. We are seeking a General Manager to lead an upcoming Knoxville location and play a key role in its successful opening and long-term performance.This is a leadership position for an operator who takes ownership, develops people, and executes with consistency in a fast-paced environment.Target opening: late February. Start date flexible based on construction timeline.What We OfferCompetitive salaried compensation with performance-based growth opportunityStructured leadership training and operational supportClear career path within a rapidly growing brandHigh-energy, team-oriented culture focused on accountability and positivityEmployee discounts - free bowl during shifts and discounts when off the clockOur Culture & LeadershipPlaya Bowls is led by operators who believe strong businesses are built through teamwork, preparation, and accountability. Our ownership group brings a high-performance mindset to the brand, shaped by leadership experience from a 9-year NFL career, and applies those principles to building supportive, people-first teams and strong in-store execution.What You'll DoAs General Manager, you will be fully responsible for the day-to-day and long-term success of the shop.Leadership & Team DevelopmentHire, train, coach, and develop Assistant Managers, Shift Leaders, and Team MembersBuild a positive, accountable, and high-performing team cultureLead from the floor and set expectations through exampleOperations & Guest ExperienceEnsure food quality, consistency, cleanliness, and brand standards are met dailyDeliver an exceptional guest experience and resolve concerns professionallyMaintain compliance with food safety, health, and operational standardsFinancial & Business ManagementManage labor, scheduling, payroll, and controllable costsOversee inventory, ordering, and waste controlMonitor performance metrics and adjust execution to meet business goalsExecution & AccountabilityOwn opening and closing proceduresEnsure accuracy in cash handling and operational reportingStep in as needed to support service, prep, or team executionWhat Success Looks LikeA well-trained, engaged, and accountable teamLabor and operations consistently within targetStrong guest satisfaction and repeat businessTrust and autonomy to operate the shop as your own businessWhat We're Looking ForProven leadership experience in restaurant, retail, or hospitality managementStrong communication, organization, and problem-solving skillsAbility to manage people, processes, and priorities simultaneouslyA hands-on leader who thrives in a fast-paced environmentPassion for hospitality, team development, and operational excellenceSchedule & ExpectationsFull-time leadership roleTypically 40–50 hours per week, including weekends and holidaysSchedule adjusts to meet the needs of the business and teamRequirementsAbility to pass Playa Bowls Food Safety Certification within 3 monthsAbility to stand for extended periods and lift up to 25–40 lbsMust meet company performance and operational expectationsOur MissionInspire and support our communities — one bowl at a time.Our Values: Real Deal • Playa Passion • Powerhouse • Big Wave Chaser • Dawn Patrol"Playa Bowls is an equal opportunity employer" committed to inclusivity and diversity in our workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."