Phone Support Specialist

Technical Support Phone Support Specialist

Our client, a leader in industrial supply and inventory management solutions, is seeking a Technical Support Phone Support Specialist to join their team. As a Technical Support Phone Support Specialist, you will be part of the Technical Support Department supporting the PC Replacement Project and field service teams. The ideal candidate will have strong communication skills, technical problem-solving ability, and excellent customer service, which will align successfully in the organization.

Job Title: Technical Support Phone Support Specialist

Location: Southfield, MI (Onsite)

Pay Range: $23 - $25/ hour

What's the Job?

• Troubleshoot and diagnose hardware and software issues for inventory management systems.
• Provide clear diagnostics, repair guidance, and remote issue resolution to field associates and customers.
• Use remote access tools to perform investigations and guide users through technical steps.
• Document issues, solutions, and root cause analysis for continuous improvement.
• Maintain timely, professional communication and deliver high-quality customer service.

What's Needed?

• 3+ years of experience with PC hardware, peripherals, and client/server technologies.
• Strong troubleshooting skills, especially over the phone.
• Working knowledge of TCP/IP, VPN, RDP, and related network protocols (preferred).
• Proficiency with remote access tools (VPN, Terminal Services, TeamViewer, RDC).
• Self-motivation, attention to detail, and strong time management skills.

What's in it for me?

• Opportunity to support a key technical upgrade initiative.
• Gain experience with enterprise-level hardware/software support.
• Work independently while contributing to a high-impact project.
• Strengthen professional troubleshooting and customer service skills.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are consistently recognized for our commitment to diversity and as a best place to work for Women, Inclusion, Equality, and Disability. In 2022, ManpowerGroup was named one of the World's Most Ethical Companies for the 13th yearaffirming our position as the global leader for in-demand talent.