Customer Appointment Specialist (Sales Support)

Job Description

Job Description

Customer Appointment Specialist (Sales Support)Mazda of Bloomington | Full-Time | Hourly + Performance BonusesBuild Relationships. Schedule Appointments. Earn More.

Mazda of Bloomington is looking for a motivated and customer-focused Customer Appointment Specialist to join our team. In this role, you'll connect with customers who have already expressed interest in purchasing a vehicle, answer their questions, and schedule appointments with our sales team.

If you enjoy talking with people, staying organized, and working in a fast-paced environment where your effort directly impacts your earnings, we'd love to meet you.

• Competitive hourly pay plus performance bonuses
• Additional earnings for appointments that show and vehicles that sell
• Paid training and ongoing support
• Opportunities for career advancement within the Sam Leman Automotive Group
• Friendly, team-oriented work environment
• Full-time position with long-term growth potential

• Respond to customer inquiries by phone, text, email, and online chat
• Answer questions and provide helpful information about our vehicles and dealership
• Schedule appointments for customers to visit the showroom
• Follow up with interested customers and encourage them to come in
• Maintain accurate customer records and communication notes
• Work closely with the sales team to ensure an outstanding customer experience

In addition to your hourly wage, you'll have the opportunity to earn bonuses when:

• Customers arrive for their scheduled appointments
• Customers purchase a vehicle after their appointment

Your communication skills, organization, and follow-up efforts have a direct impact on your income.

• Friendly, confident, and professional communication skills
• Comfortable speaking with customers by phone, text, and email
• Strong organizational and multitasking abilities
• Self-motivated with a desire to achieve goals
• Reliable and detail-oriented
• Customer service or sales experience is preferred but not required

At Mazda of Bloomington, we're committed to delivering an exceptional customer experience while providing our employees with the training, support, and opportunities they need to succeed. Whether you're looking to start your career or take the next step, this is a great opportunity to join a growing and respected dealership.

If you're passionate about helping people and want a position where your effort is recognized and rewarded, apply today.

Mazda of Bloomington is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.