Workforce Forecasting Analyst
Virtual Vocations Inc
A company is looking for a Workforce and Forecasting Analyst to optimize workforce performance in contact center environments. Key Responsibilities Produce and refine short and long-term forecasts using Genesys Cloud WFM and operational datasets Collaborate with operations leaders to align staffing plans with business objectives and customer demand Build and maintain dashboards to track forecast accuracy and provide actionable insights on staffing efficiency Required Qualifications Bachelor's degree in Business, Statistics, Operations Management, or related field, or equivalent experience 3-5+ years of experience in contact center forecasting, workforce planning, or operations analytics Proficiency with Genesys Cloud Workforce Management tools and forecasting methodologies Strong analytical skills with expert-level experience in Excel, SQL, and data visualization tools Proven ability to manage large-scale forecasting for high-volume contact centers
Vacancy posted 2 days ago
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