Technical Support Specialist

Technical Support SpecialistEquipmentShareLocation: Columbia, MO (Headquarters)Employment Type: full-time, exemptWork Environment: In-PersonDepartment: Service Tech Support CenterBuild the Future with Us — EquipmentShare is Hiring a Technical Support SpecialistAt EquipmentShare, we're not just filling a role — we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.We're hiring a Technical Support Specialist for our Corporate HQ in Columbia, MO and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Technical Support Specialist will be responsible for providing 7x24x365 technical support of EquipmentShare's heavy equipment and tooling rental fleet. This is an inaugural position and will be instrumental in the creation and launch of the newly formed Technical Support team.Primary ResponsibilitiesProvide remote technical support (via phone, Slack, or other online applications) for EquipmentShare assets on a 24x7x365 basis. On-call duty includes evenings and weekends as needed after the team is fully operational.Compile and utilize data gathered from Field Service Technicians, diagnostic tools, schematics, and equipment manuals to resolve complex technical issues and bring assets back to a fully operational state.Communicate and partner with EquipmentShare product teams and OEMs on problems/issues found in the field.Subject matter expert that works with OEMs to provide root cause analysis on complex technical issues.Provide on-site support to Service Technicians and customers as required (minimal).Contribute to the EquipmentShare knowledge base.Mentor and train newly hired and advancing Technical Support Specialists.Directly support the creation of the foundational process and procedure for the team.Perform job duties in accordance with EquipmentShare's vision, mission, and values.Establish and maintain professional working relationships with internal departments and rental/retail markets across the organization.Contribute to the team KPIs to ensure performance expectations are met.Represent the department effectively & professionally as required, both internally as well as to OEM vendors and end customers.Why EquipmentShare?Because we do things differently — and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business — it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.Perks & BenefitsCompetitive compensationFull medical, dental, and vision coverage for full-time employeesGenerous PTO + paid holidays401(k) + company matchGym membership stipend + wellness programs (earn PTO and prizes!)Company events, and food truck nights16 hours of paid volunteer time per year — give back to the community you call homeCareer advancement, leadership training, and professional development opportunitiesAbout YouYou want to be part of a team that's not just changing an industry for the sake of change — we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.We're looking for people who:See challenges as opportunitiesEmbrace change and continuous improvementBring energy, effort, and optimism every daySkills & QualificationsA passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience.Proven subject matter expert on the operation, maintenance, and diagnostics/repair of heavy equipment to include aerial work platforms, telehandlers, excavators, loaders, bulldozers, tractors, generators, pumps, and HVAC.Specialty skills in two or more of the following areas: engine/powertrain, hydraulic/hydrostat, electrical/electronics, and other mechanical/structural aspects of heavy equipment.Strong working knowledge of general safety practices and relevant OSHA regulations to be observed while maintaining and repairing mechanical equipment.Must be able to read, understand, and leverage equipment manuals and system schematics to remotely troubleshoot and diagnose issues.Must be able to clearly communicate and document proposed actions plans to resolve equipment issues.Strong organizational skills with attention to detail and accuracy.Strong time management and communication skills.Ability to multi-task and manage multiple priorities.Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive.Ability to proofread and edit written content.Attention to detail with the ability to quickly identify process break-downs.Ability to be flexible and adapt to change in a positive manner.Ability to travel on an as-needed basis (minimal).Self-starter and highly motivated with a strong, positive work ethic that contributes to the vision of the department and the company as a whole.Must possess a professional yet enthusiastic and friendly demeanor.Education and ExperienceGraduate of a technical trade school or possess a certificate/degree in a related technical field, preferred.At least 5-7 years of technical support and/or service technician experience in the heavy equipment, truck, or diesel engine industries.Combination of equivalent education, experience, and industry certifications.Physical RequirementsMust be able to sit and stand for long periods of timeA Workplace For AllAt EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.EquipmentShare is an EOE M/F/D/V.