Remote Field Service Technician

Job Description

Job Description

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Job Summary:

The Remote Field Service Technicians are creative mechanic marvels that contribute to the organization’ssuccess by providingexpertisein field service troubleshooting, installations, and repair of our machinery. The Remote Field Service Technician will perform field-related preventative maintenance and routine repairs on all DEUTZ products and Non-DEUTZ Construction Equipmentoperatingwithin the DEUTZ Power Center. The Remote Field Service Technician will liaise with our Service Supervisor, Parts Dept, Customers, New enginesalesand engineering/warranty department. This role requires robust problem-solving skills with the ability to adapt and work in a team environment.The ideal candidate must be personable, reliable, ethical, and intelligent with a diligent and hard-working drive.

Essential Duties and Responsibilities

TheRemote Field Service Technicianwillbe responsible for, but not limited to, the following duties:

• Travel to customer(s) locations to perform engine and equipment-related repairs.

• Assistin resolving customer-related issuesina timelymanner.

• Work with all employees and supervisors to ensure the facility is clean and organized and presents a positive image of DEUTZ.

• Plan methods and sequence of performing repairs assigned.

• Pre-order all parts and materialsrequiredto perform assigned repairs.

• Inspect required repairs safely and effectively.

• Ensure all repairs are completed as assigned and according to manufacturer requirements.

• Ensure proper cosmetic appearance upon completion of repairs.

• Ensure all parts and materials not used are returned per DEUTZ Power Center return parts guidelines.

• Maintain and keep the work area in a clean and safe condition.

• Communicate with customers in a respectful and honest manner.

• Match all identified solutions necessary to affectrepair.

• Complete all work orders and time sheetsin a timely manner.

• Consult, when necessary, with the DEUTZ Service Department ticket system to ensure the accuracy and approval of repairs.

• Ensure vehicle parts inventory ismaintainedat a suitable level for first-call completions and local parts sales.

• Perform all workin accordance withall established policies and procedures.

• Assistin the proper filing of warranty claims and customer invoices.

• Follow all DEUTZ employee policies and procedures, especially pertaining to travel and company credit cards.

• Maintains and cleans service trucks meeting DOT requirements.

• Other duties as assigned.

Other Qualifications

• Strong experience in diagnosis, and repair of NG/CNG, Tier 3-4 emissions level preferred.

• Ability to develop exceptionally strong working knowledge of DEUTZ Diesel engines.

• Ability to work with minimal supervision.

• Meet all local/state and company requirements tooperatea company-assigned service vehicle.

• Excellent communication skills (writing, speaking in person, and over the phone).

• Proficient in the use of basic computer functions and portable diagnostic tools.

• Musthaveyour owntools. Key DEUTZ tools will be provided.

Supervisory Responsibility

• None

Travel Requirements

• Anticipated domestic and international travel is approximately 100% depending on business needs within the region.

MinimumRequirements

• High School Graduate or General Education Degree (GED)

• Must be able tomaintainDOT medical card status

• Must have a valid driver’s license and be insurable by the company

• 4+ years as shop technician experience or 2+ years as a field service technician

Preferred Requirements

• Two years of Diesel engine experience.

• 2-5 years of construction equipment repair experience preferred

• Strong computer usage with the ability to effectivelyutilizesoftware includingSerdia,Serpic,Fieldaware, Word, and Excel

• Certification/Training in heavy equipment and diesel engine repairs preferred

Physical Requirements:

Manufacturing assembly and warehouseenvironments.Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.

**EEO Statement **

DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.

You should be proficient in:

• Heavy Equipment Repair
• Mechanical Troubleshooting Skills
• Electrical Troubleshooting
• Lift Truck Repair & Maintenance
• Field Service Readiness
• Diesel & Heavy Equipment Systems
• Mechanical Systems & Component Repair
• Aerial & Utility Equipment Systems
• Equipment Repair & Maintenance