Communication and Change Management Specialist

Communication And Change Management Specialist

We are seeking a talented individual to join our Career Consulting team at Mercer. This role will be based in Dallas, TX. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a Communication and Change Management Specialist, you will help organizations solve workforce challenges by designing and implementing communication and change strategies that strengthen employee experience, engagement, and performance. You will support employee-facing engagements that articulate client objectives, advance the employee value proposition, promote total rewards programs, and drive behavior change through effective information sharing and employee feedback. You will also develop engaging communication deliverables and handle project management tasks such as building project plans, coordinating team activities, and supporting client meetings. In addition, you will gain exposure to multiple practice areas, including workforce rewards, through research and analysis of business strategy, compensation trends, global expansion, and career management best practices.

We will count on you to:

• Create, review, and edit customized human resources communication materials for targeted audiences utilizing MS Word and PowerPoint, and write for digital communication platforms (HR portals, virtual benefits fairs)
• Implement communication strategies and work plans by creating project deliverables, and by applying and implementing applicable knowledge obtained through experience and research
• Interact with clients on a regular basis by answering questions, handling edits or changes, and providing requested materials over the phone, via e-mail, or by attending client meetings
• Coordinate appropriate reviews (compliance, technical, editorial, client, vendor, etc.) and resolve complex and unique issues raised during the review process to ensure accuracy and effectiveness of the materials, escalating difficult issues to project managers and senior consultants as appropriate
• Assist senior Communication consultants with project management and production coordination on large, complex assignments
• Leverage work, when appropriate, to other resources (analysts, administrative assistants, graphic designers, etc.) and provide guidance for accomplishing work and meeting performance standards
• Support business development activities by assisting with proposals and sales presentations

What you need to have:

• Bachelor's degree in English, Business, Communication, Journalism, Human Resources, or related field of study
• At least 2 years' experience writing content using both creativity and factual accuracy
• Strong writing, editing, grammar, and proofreading skills, with proven expertise in technical, marketing, and persuasive writing
• Ability to operate well in a team environment and independently with minimal supervision
• Strong command of Microsoft Word and PowerPoint
• Oral presentation and client relationship skills
• Excellent organizational and project management skills
• Ability to prioritize, meet deadlines, and handle multiple tasks in a demanding work environment

What makes you stand out?

• Experience writing corporate internal HR communications, such as compensation, benefits, and policies, and/or applicable experience
• Experience in a professional services or consulting firm
• Experience writing change management content to communicate career-related policy changes
• Experience with web content development
• Experience with Excel and/or data analysis platforms
• Experience in a client-facing role
• Ability to build internal partnerships to be effective in the role

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.