Event Billing Administrator

Event Billing Administrator

Position: Event Billing Administrator

Location: 942 Pacific Ave

Schedule: Monday to Friday; Must be available between 7am and 6pm (8 hour shifts)

Pay: $25/hour - $27/hour

Key Responsibilities

• Respond to customer event inquiries ensuring customers receive timely resolution and accurate information
• Collaborate closely with Operations Managers to plan, coordinate, and execute successful events.
• Conduct post-event reviews to evaluate performance, gather feedback, and ensure high levels of customer satisfaction.
• Reconcile customer accounts and issue invoices to customers
• Ensure that receivables are collected promptly and entered into PARIS
• Conduct periodic reconciliation of accounts to ensure accuracy; request balance adjustments and credit refunds as needed
• Audit between the invoiced list and access list of parker usage for accuracy
• Prepare information for managers as scheduled or requested
• Maintain accounting filing system
• Review and issue landlord statement and reports
• Provide general office support
• Communicate professionally at all times with guests, client, and teammates.
• Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
• Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
• Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
• Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
• Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
• Answer inbound emails, phone calls, within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customers
• Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders.
• Provide comprehensive branch, lot and account maintenance support
• Respond to customer inquiries ensuring customers receive timely resolution and accurate information
• Demonstrate excellent customer service to assist in retaining Monthly Parking customers
• Ensure all customer account information is updated accurately and notes are entered for every transaction.
• Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department
• Complete and maintain any required paperwork or record keeping methods
• Keep up to date with changes in workflow, policy, and product knowledge.
• Provides support and training to new CSR positions.
• Keeps accurate records and updates all systems with required information.
• Assists other CSR's with trouble shooting for clients.
• Processes all work orders and meter out reporting and uploads the required documents to the share drive.
• Process hotel voids and enters into wireless system for revenue purposes.
• Maintains deliverable events calendar
• Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here.
• Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external parking customers
• Provide service for telephone-based customers for sign-ups and maintenance of parking accounts.
• Provide user support/assistance to customers using the web-based interface.
• Complete all after-call work required to finalize a new customer sign-up or modify an account.
• Assist daily parkers with meter out of orders and requests for information
• Other duties as assigned

Skills, Knowledge and Expertise

• Must be at least 18 years of age
• G12/Equivalent
• 1 year Customer service experience in a high-volume, fast-paced environment (ex. Retail, call center), preferred
• 1 year data entry experience equaling 40 WPM
• Knowledge of contact center policies and software, including CRM, phone systems, etc
• Strong work ethic and reliability with professionalism and poise
• Superior interpersonal, verbal, and written communication skills
• Exceptional written oral communication skills
• Strong analytical abilities and sound judgment in decision-making
• Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems
• Ability to multitask, prioritize, and organize within a structured environment
• Flexibility and adaptability
• Motivated, take initiative and possess strong work ethic
• Ability to respond to customer complaints maintain professionalism at all times
• Conflict resolution
• Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements
• Exceptional telephone etiquette
• Intermediate knowledge of computer software applications – MS office
• Ability to successfully and consistently achieve individual and departmental service level goals
• Positive, team-oriented attitude and ability to balance independent workload with broader team goals

Benefits

Join our team and enjoy an outstanding benefits package, including:

: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

: Access top-notch Medical, Dental, and Vision coverage for you and your family.

: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Access behavioral Health Care to assist with personal needs for you and your family members.

: Enjoy time off to support your growing family or care for loved ones.

: Benefit from a generous employer match with immediate vesting to help you save for retirement.

: Prioritize your health and well-being with paid sick leave based on state laws and regulations.

Access behavioral Health Care to assist with personal needs for you and your family members.

About Reimagined Parking

The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually. Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may