Technical Support Representative

Xante corp

Job Description

Technical Support Representative Job Description

The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific training will be provided.

The employee must coordinate with end users, onsite technicians, and Xante Authorized Dealers to effectively resolve customer issues and complaints. Provide an excellent service experience by promptly and actively communicating with all customers. The technician must diagnose and resolve technical hardware and software issues. They must follow up with customer to make sure all customer expectations are exceeded. All information about customer inquiry must be documented in our CRM. Technician also conducts comprehensive training for the customers to properly and effectively operate our equipment during in-house classes and at customer's site during installations.

Requirements

High School Diploma
Exemplary Attendance and Punctuality
Excellent written and oral communication
Strong work ethic
Ability to multi-task and reprioritize throughout the day
Must be able to lift up to 75 pounds repetitively
Overnight Travel is required( averages 35%)
Valid Driver's License
Valid Passport is a plus
2+ years experience in the help desk environment is required

\nCompany Description

Please send resumes to View email address on ziprecruiter.com. You may also mail to
Xante Corporation
Attention HR
P.O. Box16526
Mobile, AL 36616

Company Description

Please send resumes to View email address on ziprecruiter.com. You may also mail to \r\nXante Corporation\r\nAttention HR \r\nP.O. Box16526\r\nMobile, AL 36616

Apply

Vacancy posted 20 days ago

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