Sales Floor Manager

Sales Floor Manager — Hollie Ray Fifth + Broadway Nashville, TN Located in the heart of downtown Nashville, our Fifth + Broadway store is a high‑traffic, fast‑paced location that serves both loyal locals and visiting shoppers alike. As Sales Floor Manager, you will play a key leadership role in daily store operations, team development, and sales performance — ensuring every guest receives an elevated boutique experience, even at peak volume. Key Responsibilities Customer Experience & Service Lead by example in delivering warm, friendly, boutique‑level customer service Provide personalized styling recommendations and product education Create meaningful connections with both local and out‑of‑town customers Ensure the sales floor remains welcoming, organized, and visually inspiring at all times — even during high‑traffic periods Sales Leadership & Team Coaching Actively drive sales by coaching team members on selling techniques and product features Monitor daily and weekly sales goals and motivate the team to meet or exceed them Provide real‑time feedback, recognition, and support to sales associates Partner with leadership to execute sales initiatives, events, and promotions Floor Management & Operations Oversee daily sales floor coverage and team deployment in a high‑volume environment Support opening and closing procedures as needed Maintain strong product knowledge across all Hollie Ray categories Uphold and execute the store’s visual merchandising standards Ensure operational flow remains smooth during peak shopping hours Team Culture & Development Foster a positive, encouraging, and team‑oriented work environment Lead with professionalism, enthusiasm, and accountability Help onboard and train new team members in customer experience and sales standards Serve as a liaison between store leadership and the sales team Qualifications Previous retail leadership or keyholder experience preferred Passion for fashion, styling, and boutique retail environments Strong communication and interpersonal skills Proven ability to motivate teams and drive sales results Organized, proactive, and solutions‑oriented Comfortable working in a fast‑paced, high‑traffic setting Availability to work flexible retail hours, including weekends and holidays Benefits & Perks Free parking in the Fifth + Broadway garage Up to 80 hours of Paid Time Off annually Generous employee discount across Hollie Ray We believe in taking care of the team that takes care of our customers. Benefits for this role include: At Hollie Ray, we are dedicated to creating more than just a shopping trip — we create experiences. From personalized styling to genuine customer connections, our team plays a vital role in making every visit special. Our Fifth + Broadway location is a flagship expression of our brand — vibrant, fast‑moving, and deeply connected to the energy of Nashville. This role is essential in leading that experience on the sales floor and continuing to grow our presence in one of the city’s most dynamic retail destinations. #J-18808-Ljbffr Hollie Ray Boutique