Lifestyle Management - Dining Reservations Concierge

Job Description

Job Description

Are you ready to embark on an exciting culinary adventure? Join our vibrant team at Ten Group as a Dining Reservations Concierge and become the ultimate dining guru for our members! Here at Ten, we don’t just book tables; we curate unforgettable dining experiences that leave a lasting impression.

Based in the heart of New York City, you’ll dive into the dynamic world of gastronomy, building relationships with top chefs and exclusive restaurants to ensure our members enjoy the best culinary delights. Whether it's securing a coveted chef’s table or recommending the perfect spots for celebratory gatherings, your expertise will shine as you transform ordinary meals into extraordinary moments!

This role is 100% onsite/in‑office. We’re looking for true New York locals who live and breathe this city to join our vibrant team!

Your Role:

• Whip up personalized dining experiences by managing reservation requests with flair and attention to detail.
• Connect with our members over the phone and through email, sharing your passion for food and insights on the hottest dining trends.
• Stay ahead of the culinary curve by keeping up with seasonal menus, special events, and emerging dining hotspots.
• Work hand-in-hand with restaurant partners, ensuring every reservation is flawlessly executed to meet our members' desires.
• Represent Ten at industry events, making connections and expanding our network within the culinary scene.

Requirements

Who You Are:

• A culinary enthusiast with at least 2 years of experience in luxury dining, hospitality, or concierge services that knows the NYC food scene like the back of your hand!
• Organizational mastermind with the skills to juggle reservations and requests while keeping our members smiling.
• A customer-focused professional with an eye for detail, dedicated to tailoring experiences to each member’s unique taste and preferences.
• Exceptional communicator who loves building relationships, whether with our esteemed members or restaurant partners.
• Familiar with CRM systems, Microsoft Office Suite, and popular reservation tools like OpenTable.
• Always eager to learn and explore the latest culinary trends, from trendy food trucks to Michelin-star restaurants!
• Calm under pressure, with the ability to seamlessly handle urgent requests with poise and enthusiasm.

Join Us:

This role is at our lively New York office, where you'll be surrounded by passionate individuals dedicated to delivering exceptional service. Get ready to be part of a company that values your skills and growth!

What’s in it for You:

• Be part of a dynamic team that truly appreciates your contributions and talents.
• Opportunities for professional growth in a leading lifestyle management company!

If you're eager to turn dining aspirations into reality and create unforgettable experiences, we want to hear from you!

Benefits

• Salary USD 23-25/hour + quarterly performance based bonuses
• Full benefits: Health/dental/vision, 401k match, generous PTO
• NYC extras: Commuter benefits, lifestyle discounts, global client network access
• Career Growth: World-class training, mentorship, and advancement in luxury lifestyle service.
• Culture & Community: Part of a Certified B Corp committed to diversity, inclusivity, and positive impact.

Recognition & Rewards: Regular appraisals and exclusive recognition programs for standout performance.