Concierge

Concierge at The Pierre New York, A Taj Hotel

As a Concierge at The Pierre New York, A Taj Hotel, you will be the epitome of hospitality and service excellence. You will play a pivotal role in ensuring that our guests' needs are not only met but exceeded, providing personalized assistance and recommendations to enhance their experience at our prestigious establishment.

Key Responsibilities

• Serve as the primary point of contact for guests, warmly greeting them upon arrival and maintaining a professional demeanor throughout their stay.
• Anticipate guests' needs and proactively offer assistance to enhance their experience.
• Provide a wide range of concierge services, including restaurant reservations, transportation arrangements, theater ticket bookings, and tour recommendations.
• Utilize extensive knowledge of New York City to tailor recommendations and itineraries based on guests' preferences.
• Address guests' inquiries, requests, and concerns promptly and effectively, demonstrating empathy and resourcefulness.
• Maintain clear and concise communication with guests, colleagues, and other departments to ensure seamless coordination of services.
• Manage resources efficiently, including maintaining an up-to-date database of contacts, vendors, and local attractions.
• Collaborate with other hotel departments to ensure a cohesive guest experience and smooth operation of services.
• Stay updated on industry trends, local events, and attractions to continuously enhance service delivery.

• Supervise bell staff to ensure smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests.
• Provide accurate and expert information to guests in a courteous and professional manner.
• Take messages for in-house or arriving guests with accuracy and proper follow-up.
• Handle incoming and outgoing mail, packages, and emails accurately and timely.
• Establish close contacts with city activities providers to provide VIP information, ticketing, reservations, etc.
• Maintain knowledge of all hotel services, hours of operation, key personnel, and hotel policies.
• Keep management informed of any guest problems or complaints and actions taken.
• Assist in the reconciliation of charges originating from the Concierge Desk with accuracy.
• Display a high level of integrity and ethics at all times.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management or departmental management.

Qualifications and Requirements

• High school diploma or equivalent required.
• Additional education or certification in hospitality management or related field is a plus.
• Minimum 2 years' experience as a lobby level hotel Concierge in the luxury market and/ or related luxury experience.
• Exceptional interpersonal and communication skills, with fluency in English (additional languages are a plus).
• Fluency in a language other than English strongly preferred.
• Ability to attend to detailed and meticulous guest requests.

• Utilization of hotel computer systems and phone systems effectively; prior knowledge of Microsoft Office, OPERA, ALICE, and digital platforms such as RESY, OpenTable, Seven Rooms, etc. a plus.

Physical Requirements

Note: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Position: Standing/walking; forward bend, overhead reaching, kneeling to lift packages and suitcases.

Force: Average package or suitcase: 25 lbs.

Heaviest package or suitcase: 50 lbs.

Scale: 25 lbs.

Repetitions: Lifting occurs 3-4 x hour x 8 hours/day.

50 lbs. lifts occur occasionally.

25-30 lbs. lift occur frequently.

Standing/walking is continuous.

Sensory: Good communication skills necessary (speech and hearing).