Field Support Technician | ATX

Job Description

Job Description

About Zipline

Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

As a Field Support Technician, you will keep Zipline DropBoxes partner pickup locations where orders are loaded into Zipline aircraft for delivery—safe, reliable, and ready for daily operations. Your work centers on site systems and equipment, not aircraft maintenance.

You will own the condition of assigned regional sites: inspecting equipment, completing preventive maintenance and basic repairs, documenting work, and escalating issues beyond established procedures. Strong performance means sites meet Zipline's operational and quality standards, preventive work is completed, records are timely, and issues have clear ownership through resolution or handoff.

• Inspect assigned DropBoxes and maintain clean, organized, safe, operational sites that meet Zipline standards.
• Perform routine preventive maintenance on DropBox systems and site equipment using established procedures.
• Complete basic repairs and light maintenance within approved procedures; escalate issues requiring specialized technical support or decisions.
• Troubleshoot technical and operational issues, identify hazards or deficiencies, and take appropriate action to protect safe operations.
• Document inspections, maintenance, repairs, site conditions, and escalations accurately and on time using mobile tools.
• Coordinate with Zipline teams, customers, and partner representatives to communicate site status and follow issues through resolution or handoff.
• Travel between assigned regional sites and support other regional locations as business needs require.

• Inspect assigned DropBoxes and maintain clean, organized, safe, operational sites that meet Zipline standards.
• Perform routine preventive maintenance on DropBox systems and site equipment using established procedures.
• Complete basic repairs and light maintenance within approved procedures; escalate issues requiring specialized technical support or decisions.
• Troubleshoot technical and operational issues, identify hazards or deficiencies, and take appropriate action to protect safe operations.
• Document inspections, maintenance, repairs, site conditions, and escalations accurately and on time using mobile tools.
• Coordinate with Zipline teams, customers, and partner representatives to communicate site status and follow issues through resolution or handoff.
• Travel between assigned regional sites and support other regional locations as business needs require.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline 's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.