Field Support Technician | Austin

Job Description

Job Description

About Zipline

Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

Zipline is hiring a Field Support Technician to help keep our Dropbox locations safe, reliable, and ready to serve customers every day.

Dropboxes are located at partner sites and are an important part of Zipline's delivery operation. In this hands-on role, you'll travel between assigned locations to inspect equipment, complete light maintenance, troubleshoot problems, and make sure each site meets Zipline's safety and quality standards.

You'll often work independently and interact directly with our partners. We're looking for someone who communicates well, takes pride in their work, and follows through when something needs attention. You don't need to know everything on day one, but you should be comfortable working with tools, solving problems, and learning new systems.

This is a six-month contract position with the opportunity to be considered for a full-time role based on performance and business needs.

• Visit assigned Dropbox locations and ensure they are clean, organized, safe, and ready for daily operations.
• Perform routine inspections and preventive maintenance on Dropbox equipment and supporting systems.
• Complete basic mechanical, technical, and site repairs using established procedures.
• Troubleshoot equipment problems and resolve issues within the scope of your training.
• Identify damaged equipment, safety concerns, or operational issues before they affect customers or partners.
• Escalate issues quickly when additional technical or operational support is needed.
• Provide clear details, photos, and documentation so internal teams can understand and resolve reported problems.
• Track completed inspections, maintenance work, repairs, and open issues.
• Communicate professionally with partner teams, vendors, and Zipline employees.
• Maintain the tools, parts, and supplies needed to support your assigned locations.
• Travel between sites and assist at other regional locations when operational support is needed.
• Identify recurring problems and share ideas that could improve site reliability, safety, or the partner experience.

• Hands-on technical or mechanical ability and comfort working with basic tools.
• Experience performing light maintenance, inspections, repairs, or troubleshooting.
• A strong sense of ownership—you notice problems and take action to address them.
• Good judgment and the ability to stay calm when unexpected issues arise.
• Strong written and verbal communication skills.
• A customer-first mindset and the ability to represent Zipline professionally.
• Attention to detail and a commitment to following safety procedures.
• The ability to manage your time, prioritize work, and move between multiple sites.
• Comfort working independently while staying connected with a larger support team.
• A willingness to learn new equipment, systems, and operating procedures.
• Previous experience in field support, facilities maintenance, equipment repair, technical service, or a similar hands-on role is preferred but not required.

Minimum Qualifications

• Valid driver's license and a clean driving record for the past 36 months.
• Access to a reliable vehicle for traveling between assigned sites.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, reach, and perform physical work for extended periods.
• Comfort working both indoors and outdoors in changing weather conditions.
• Flexibility to travel or commute to other sites within the region when needed.
• Availability to work either a Tuesday–Saturday or Thursday–Sunday schedule.
• Ability to commit to the full six-month contract.

During your first six months, success in this role means:

Assigned Dropboxes are consistently safe, clean, and ready for operation.
Routine inspections and maintenance are completed accurately and on time.
Issues are identified early, documented clearly, and escalated to the right teams.
Partners receive professional, responsive, and reliable support.
You can independently manage your assigned sites while maintaining strong communication with the broader team.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline 's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.