Lead Spa Concierge Front Desk

Benefits Paid time off Competitive salary Employee discounts Flexible schedule About Woodhouse Spa Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self‑care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well‑being. For more information visit woodhousespas.com. Job Overview As a Spa Concierge, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish. Primary Responsibilities Being a steward of the Woodhouse brand. Ensures that every guest has a friendly, inviting, and memorable experience. Answers incoming calls, listens to guests’ needs to schedule appointments or provide service recommendations, and collects payment for services. Partners with the therapists to increase guest retention by scheduling the next appointment during checkout and promoting recommended products. Educates guests on the Woodhouse experience, including a warm welcome, introduction to the locker room and amenities, and helps them have a seamless experience. Drives service and retail sales by educating guests on products and services, and assists the concierge team in reaching monthly retail sales goals. Remembers the small details that make Woodhouse Spa special—guest's favorite and/or personal information such as birthdays and anniversaries. Works well with other team members, managers, and interacts with guests. Maintains regular and consistent attendance to perform essential functions. Works weekends and some holidays. Complies with all company policies and procedures. Qualifications High school diploma or equivalent required. Ability to work in a fast‑paced environment and maintain professionalism. Comfortable interacting with guests in a spa setting. Leadership experience in a similar role, front‑office operations, or retail sales experience required. Proven track record of driving sales goals and initiatives, including retail sales. Proficiency in English (reading, writing, and verbal). Computer proficiency. Previous customer service and telephone reservations experience preferred. Physical Demands Ability to stand and bend over for extended periods. Ability to lift up to 45 lbs. Classification Full Time, 32‑40 hours, Saturday or Sunday required. Additional Information This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee. #J-18808-Ljbffr The Woodhouse Day Spa - North Hills