Member Engagement and Sales Associate

Job Description

Job Description

Company Overview
Picklr is positioned to be one of the most influential voices in pickleball and is already the industry leader of indoor clubs. A recent partnership with the Professional Pickleball Association means the best players in the world now train and instruct at Picklr, and we own Stack Athletics, one of the fastest-growing pickleball apparel brands. The Stack Pro team has some of the most recognizable names in the sport and elevates short-court style with a youthful approach. We even have part ownership of a professional MLP team. Pickleball is the fastest-growing sport in the world# and The Picklr is meeting the demand for the ultimate pickleball experience with an inspiring, athlete-driven brand. If you're ready to work hard and play hard, come join our team.

Position Overview
We are seeking a Member Engagement and Sales Associate who will be the face of Picklr Fremont, welcoming members, running the front desk, and clearly communicating our programs and membership options. This role supports all day to day club operations, helps players get on courts, answers questions in person and over the phone, and keeps the club organized and running smoothly. You will play a key part in helping The Picklr Fremont become a true third place for the community, a welcoming and reliable space where people feel connected and excited to return.

Overall Responsibilities: 

• Handles check in process as the Member Engagement and Sales Associate
• Welcome guests and prospective members
• Provide tours for prospective members
• Respond to inquiries in person, over the phone, and via email
• Understands all membership offerings and ways to play at The Picklr Fremont
• Proficient with all club software software programs (PlaybyPoint, Aircall, Hubspot, Wingfield AI, SWISH, etc.)
• Provides excellent customer service and outstanding hospitality
• Assists with club cleaning and maintenance
• Complete assigned Trainings on time
• Maintain a clean and organized check in and Pro shop area
• Accurately record client information and accept payments
• Manage incoming and outgoing correspondence 
• Ensure Picklr Fremont rules and systems are followed

Qualifications: 

• Friendly and professional disposition
• A passion and knowledge of pickleball community and gameplay
• Ability to effectively and clearly explain memberships and programming offerings at The Picklr Fremont
• Able to set up/explain/run all Picklr programs
• Ability to communicate effectively with team members and management
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast paced environment
• Proficient with basic club software (PlaybyPoint, SWISH, Aircall)
• Proficient with basic computer software (Word, Sheets, Excel, etc.)
• Handle basic operations (Cleaning, Restocking, etc.)
• Ability to lift up to 30lbs
• Two or more years of customer service, receptionist, or front desk experience is preferred
• Excellent communication skills, both verbal and written
• Strong work ethic 
• Ability to multi-task and thrive in a fast-paced environment 

Benefits

• Flexible schedule
• Employee discounts
• Free membership based on hours worked