Residential Managers

Job Description

Job Description

Residential Manager

Lead with Purpose. Create Safe, Empowering Homes.

Are you a strong leader who is passionate about supporting individuals with intellectual and developmental disabilities to live meaningful, independent lives? We are seeking a Residential Manager to oversee 2–3 community living arrangements (CLAs) and lead teams of Direct Support Professionals in creating safe, structured, and empowering residential environments.

This is a full-time, hourly leadership position eligible for overtime (as approved). The Residential Manager works a 40-hour week with flexibility to respond to emergencies, staffing needs, and critical program matters.

What You’ll Do:

Lead & Supervise:

• Provide direct supervision to Lead DSPs and Direct Support Professionals.
• Serve as a role model for professionalism, accountability, and person-centered care.
• Conduct performance oversight, coaching, training, and development.
• Manage staff scheduling and monitor payroll compliance.
• Participate in on-call rotation and emergency response coverage.

Oversee Residential Operations:

• Ensure daily structure, staffing coverage, and regulatory compliance at assigned homes.
• Maintain consumer files, training documentation, and EHR accuracy.
• Conduct quality inspections and review progress notes regularly.
• Monitor medication administration and ensure staff are properly trained and certified.
• Complete monthly fire drills and ensure home safety standards are maintained.
• Monitor overtime and maintain alignment with program budgets.

Support Individuals Served:

• Promote independence, dignity, and community integration.
• Assist with daily living skills including meal preparation, hygiene, and household management.
• Monitor and respond to crisis situations using best practices.
• Communicate significant behavioral or medical concerns to supervisors.
• Advocate for community resources and coordinate medical appointments.
• Ensure a meaningful day and structured activities for individuals served.

Training & Development:

• Conduct in-home orientation and competency-based training for staff.
• Monitor training compliance and documentation.
• Observe and complete medication practicums.
• Facilitate individual-specific trainings such as “Getting to Know Me.”
• Ensure staff meet state credentialing requirements.

What We’re Looking For:

Leadership & Professional Competencies:

• Effective communicator with strong interpersonal skills.
• Ethical and accountable leader.
• Organized and detail-oriented.
• Skilled in conflict resolution and problem-solving.
• Committed to cultural humility and inclusion.
• Strong customer service orientation (internal and external).
• Ability to manage multiple homes and competing priorities.

Regulatory & Operational Knowledge:

• Understanding of state-specific regulations and compliance standards.
• Experience with EHR documentation systems.
• Knowledge of medication management and oversight.
• Ability to manage consumer funds per regulatory guidelines.
• Competence in assessments such as SIS or ICAP (state dependent).

Why Join Us?

• Opportunity to lead and shape residential culture.
• Meaningful, mission-driven work.
• Professional growth and credentialing opportunities.
• Collaborative leadership environment.
• Direct impact on quality of life for individuals served.

This role is ideal for a hands-on leader who is comfortable working in ratio, supporting staff development, and ensuring operational excellence across multiple homes.