Customer Care Representative- West

Were currently seeking a Customer Service Representative (CSR). In coordination with our outside sales team the Customer Service Representative is the primary point of contact for our customers addressing inquiries resolving issues and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence.

How You Will Help:

• Respond promptly and professionally to customer inquiries via phone email and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions technical issues and account management.
• Resolve customer complaints and concerns with patience empathy and efficiency. Process RMAs credits and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
• Process RFQs from customers and outside sales with great accuracy efficiency and timeliness in the companys ERP platform
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up to date on product/service offerings policies and procedures.
• Accurately document customer interactions and transactions in ASCs CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
• Monitor KPIs in the PowerBi Dashboards to ensure best-in-class service.
• Other duties as assigned

What You Will You Bring:

• Bachelors degree or equivalent work experience in a B2B Customer Service role.
• Excellent communication skills (verbal and written) with ability to handle conflict resolution.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to remain calm and composed under pressure.
• Proficiency working in a ERP. CRM experience is a plus.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

Required Experience:

Unclear Seniority