Patient Experience Coordinator
$23.65 - $42.03 per hourMedStar Health Corporate Office
About the Job
General Summary of Position
The Patient Experience Coordinator (PXC) seeks to create a positive relationship with each patient and acts as an ambassador across entity departments by performing a variety of activities to assist leadership and the care team to meet patient needs as well as departmental and organizational goals. Proactively rounds with patients and families and facilitates information exchange with members of the healthcare team to impact the patient experience positively. Identifies experience-related issues and finds resolutions by liaising with the healthcare team and/or other involved departments. Works in partnership with assigned teams and collaborates with the Director of Patient Experience Transformation to assist in implementing improvement strategies.
Primary Duties and Responsibilities
- Seeks to create a positive relationship w/each patient. Performs daily non-clinical rounding as assigned on patients and families to mitigate issues that can impact the patient experience by taking ownership to ensure a successful positive outcome and closure in real-time.
- Ensures all necessary follow-up/action items are completed reported and documented in order to close the loop.
- Seeks to integrate into the teams on assigned departments.
- Tracks and trends patient/family service concerns observed or discovered during rounds.
- Identifies system/process-related opportunities and works collaboratively with involved parties to resolve.
- Participates in various process improvement activities as applicable aimed at improving the patient experience.
- Communicates and interacts with patients families associates and others in a compassionate empathetic courteous and respectful manner.
- Uses available data sources to identify opportunities for improvement in assigned departments and enhance the patient/family experience.
- Initiates at least one Performance Improvement initiative per assigned department each year related to patient experience.
Minimal Qualifications
Education
- Bachelor's degree In hospitality healthcare communications or performance improvement required
Experience
- 1-2 years Relevant work experience required
This position has a hiring range of
USD $23.65 - USD $42.03 /Hr.
#J-18808-LjbffrVacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Patient Experience Coordinator in Leonardtown, MD vacancy
- MedStar Health in Hollywood, MD, seeks a friendly front desk coordinator to greet patients and manage intake. You will register patients, verify... ...and patient-centered service to ensure smooth flow and a positive experience for every patient. #J-18808-Ljbffr MedStar HealthSuggested
$18.7 - $32.72 per hour
...Medical Office Coordinator Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient... ...programs and improving the patient experience. Seeks opportunities for...SuggestedWork experience placementWork at office$18.4 - $29.74 per hour
...Provides superior customer service to patients and visitors on a given unit. Primary... .... Assists Department Director Clinical Coordinator and Charge Nurse as directed. Answer call... ...GED required or equivalent. required Experience Experience in medical clerical/medical...SuggestedWork at office- ...Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility work... ...for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is...SuggestedContract workFor contractorsRemote workWeekend workAfternoon shift
- ...RESPONSIBILITIES: QUALIFICATION Graduation from high school (or GED); two years of general office, clerical, or secretarial experience; ability to accurately type not less than 40 wpm from plain copy; or any combination of experience and training that would...SuggestedPermanent employmentWork at office
StrategicHire
Leonardtown, MDmore than 2 months ago - ...Job Description Job Description JOB DESCRIPTION Title: Patient Service Representative FLSA Category: Non-Exempt Reports... ...of a vocational program related to the specified work experience. Substitutions 1. High School diploma, GED, or equivalent certificate...Work experience placementWork at office
- ...as assigned. Qualifications A High School diploma or GED is required at a minimum in addition to at least one (1+) year of experience in a customer and business oriented position Must be proficient with Microsoft Sharepoint and the standard Microsoft Office Suite...Work at office
- ...organization. May perform facilities planning activities, including coordinating the storage and movement of furniture, systems, and equipment... ...two (2+) years of related administrative and analytical experience is required at a minimum, however an AS or AA degree and an...Work at office
- ...Manager Job Summary: Responsible for providing general assistance to professional and technical personnel rendering patient care. Experience working in Pediatrics and assisting provider and team members with vaccinations of children. Essential Functions: #...Work at office
Greater Baden Medical Services, Inc.
Lexington Park, MD20 days ago $60k - $66k
...supplies as needed by the Administrative Department. Qualifications High school diploma required. Two (2) years related work experience required. Additional Information Depending upon the status of the position, Asbury offers generous benefits including medical, dental...Full timeWork experience placementWork at officeMonday to Friday- We are looking for a secretary with fantastic clerical and organizational skills. The job‘s main responsibilities include maintaining professional correspondence, making presentations for guests, and preparing documents efficiently. Responsibilities: Collaborate with relevant...Work at office
- Travel Security Careers is seeking a Program Assistant to support TSA offices and airport field operations in Solomons, MD. You will coordinate daily office activities, prepare reports, and handle data entry and correspondence to keep operations on schedule. The role...Work at office
$55k - $65k
...the Protocol Officer. Support includes, but is not limited to, coordinating tours and VIP visits. Education: ~ Bachelor’s Degree.... ...for bachelor’s degree will be minimum of 4 years of relevant experience in addition to the required minimum years of experience....Work at office- ...operational support to a government sponsor, ensuring daily office functions, task coordination, and travel processes are executed accurately and efficiently. This role requires prior experience supporting government programs, an active Secret clearance, and hands-on...Temporary workFor contractorsWork at officeFlexible hours
- ...Assistant This position is designed to provide support for the Channel 96, as well as, to provide assistance to the Media Production Coordinator. The Television Video Production Assistant is expected to perform the duties under the supervisor of the Media Production...
- Job Description Job Description CyberLinx Solutions is seeking a motivated IT Support Specialist / Desktop Support Technician to provide Tier 1–2 technical support to end users. This role is responsible for troubleshooting hardware, software, and basic network issues...
- Asbury Solomons, a part of Asbury Communities, Inc., is seeking a full-time Reception/Administrative Clerk to supervise the front desk team, handle essential admin duties for the Executive Director and management, and process orders and office supplies. This role is based...Full timeWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Experience Coordinator. Be the first to apply!
Related searches
- senior patient account representative
- entry level patient coordinator
- patient assessment coordinator
- bilingual medical administrative assistant
- patient logistics coordinator
- patient assistance representative
- patient scheduling representative
- lead patient access representative
- patient relations representative
- patient care coordinator work from home