Global Systems Analyst (Hybrid)

Global Systems Analyst

We are seeking a highly motivated Global Systems Analyst to join a dynamic IT Development team supporting enterprise systems and global business operations. This role serves as a key liaison between business stakeholders and technical teams, ensuring that business needs are clearly defined, translated, and delivered through scalable system solutions. The ideal candidate brings a strong blend of business analysis, systems thinking, and Salesforce expertise, along with experience working across integrated enterprise platforms and global teams.

Key Responsibilities

• Partner with business stakeholders to understand objectives, workflows, and system needs
• Elicit, analyze, and document functional and non-functional requirements
• Translate business needs into user stories, process flows, and technical specifications
• Facilitate workshops, interviews, and cross-functional working sessions

• Collaborate with architects, developers, and vendors to design scalable solutions
• Support system configurations, enhancements, and integrations across platforms
• Evaluate system impacts for new requirements and changes
• Ensure alignment with enterprise architecture, data governance, and security standards

• Analyze current systems and workflows to identify inefficiencies and gaps
• Recommend and support enhancements to improve performance, data accuracy, and user experience
• Contribute to automation and continuous improvement initiatives

• Develop and execute test cases and scenarios
• Support User Acceptance Testing (UAT), defect resolution, and validation
• Assist with system deployments, documentation, and end-user enablement
• Participate in post-implementation reviews and ongoing optimization

• Act as a liaison between business, IT, and external partners
• Maintain clear and comprehensive documentation (process flows, system specs, etc.)
• Communicate updates, risks, and dependencies effectively across teams

Required Qualifications

• Bachelor's degree in information systems, Computer Science, Business, or related field (or equivalent experience)
• 3-7 years of experience in a Systems Analyst, Business Analyst, or similar role
• Strong experience gathering and documenting requirements and analyzing business processes
• Hands-on experience with Salesforce (administration and/or configuration)
• Experience working with enterprise systems (CRM, ERP, marketing platforms, or data platforms)
• Experience with system integrations and data flows, including:
• Data movement across systems (upstream/downstream)
• Source-to-target mapping and data dependencies
• Understanding of APIs and integration impacts
• Experience working in Agile or hybrid environments (Jira, user stories, backlogs)
• Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders
• Proven ability to collaborate across cross-functional and global teams

Preferred Qualifications

• Salesforce certifications (e.g., Business Analyst, Platform Administrator, App Builder)
• Experience with SAP or other ERP systems
• Exposure to marketing automation platforms
• Knowledge of data governance, compliance, or regulated industries
• Experience within the Life Sciences industry

Core Competencies

• Strong analytical and problem-solving skills
• High attention to detail and organizational ability
• Effective communication and stakeholder management
• Ability to manage multiple priorities in a fast-paced environment
• Collaborative mindset with a focus on continuous improvement