Administrative Officer

Summary

The incumbent will serve as an Administrative Officer for Mental Health Service Line. The incumbent serves as an administrator officer for Mental Health CBOC's and provides administrative officer support to WJBDVAMC. S/he participates in and represents the Service Line at a variety of top management meetings, committee assignments, and work groups. The incumbent works directly for the Administrative Officer, Mental Health Service line, under the

Office of the Chief of Staff.

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Duties

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The incumbent will coordinate the completion of controlled correspondence and composes responses within assigned deadlines. The incumbent composes memorandums, standard work, policies, and bulletins as needed, to support department goals. He/she prepares recurring and also non- recurring statistical reports for presentation directly to the Administrative Officer, MH Leadership and/or medical center executive leadership (Pentad), related to the CBOC's and/or Dorn, as needed. Maintains program requirements/validation criteria. Prompts staff members to participate in cyclic or special evaluations. Incumbent is expected to continually and systematically evaluate assigned operations and to make necessary recommendations to ensure conformance with standards and established goals. Analyzes data and identifies trends and concerns or issues. Develops and/or maintains a system of internal reviews and a quality assurance program to ensure all programs operate at a high level of effectiveness that ensures compliance with standards at accrediting, regulatory and agency authorities. The incumbent is also responsible for participating in emergency management planning activities (disaster drills) conducted at the medical center and in the CBOC's. The incumbent provides Mental Health orientation/education overviews for newly hired managers and supervisors, clinical service administrative officers, administrative fellows, interns, students and leadership development program personnel. The incumbent will serves as Mental Health Customer Service Program Manager for all CBOC matters and Dorn matters as needed. S/he will compose congressional responses; resolve patient advocate complaints, follow-up on less than satisfactory Kiosk questionnaire responses. The incumbent will assist the Lower and Upper State Program Managers with inquires, responses and employee development. The incumbent will develop strategic and succession planning strategies relates to Mental Health Program and services. The incumbent will serve as a clinic profile manager and assist with clinic profile management for clinic grids. In addition to the duties assigned the incumbent will serve as back up to the

primary/chief Administrative Officer.

S/he is responsible for the administrative oversight of Mental Health Programs: Substance Abuse, Psychosocial Rehabilitation, Mental Health Intensive Outpatient, Suicide Prevention, Telemental Health, Primary Care Mental Health Integration, Trauma Recovery, Inpatient Mental Health and General Outpatient Mental Health. The incumbent will also serve as administrative liaison to Social Work Service related to Mental Health Programs: Healthcare for Homeless Veterans, Support Employment and Compensated Work Program. S/he develops both long and short term policies and plans for Mental Health Operations. The incumbent is also responsible for participating in emergency management planning activities (disaster drills) conducted at the medical centers. The Incumbent reviews all new VHA Directives and Publication for changes and communicates these changes to the Mental Health leadership.

The incumbent will serve as Contracting Office Representatives. S/he will complete equipment, base, budget, and purchase requests for Mental Health CBOC staff. He/she functions as a key program staff member in developing, analyzing, evaluating and advising on process improvements that will enhance effectiveness and efficiency of work methods, procedures, organizations, manpower utilization, distribution of work, management controls and information systems for the department. Conducts budget studies and tracks overtime usage for each of the Mental Health Sections. Makes recommendations on program resource requirements based on budgetary constraints and increasing workloads. The incumbent makes position management recommendations to the Primary Administrative Officer in order to best allocate FTEE staffing resources to the greatest areas of need at DORN and CBOC's. The incumbent will provide administrative oversight of Performance Measures.

Perform other duties as assigned.

Work Schedule: Monday - Friday, 8:00am - 4:30pn

Virtual: This is not a virtual position.

Position Description/PD#: Administrative Officer/ PD016520

Relocation/Recruitment Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved

Permanent Change of Station (PCS): Not authorized

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/28/2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: .composing memorandums, standard work, policies, and bulletins, preparing statistical reports, analyzing, evaluating, developing or advising the implementation or revising of policies, practices, methods, procedures, and/or organizational structures, budget management and related resource allocation decisions, management improvement, productivity improvement, management controls, and short- and long-range planning, preparing procurement requests, evaluating proposals for work, acting as a Contracting Officer Representative for procurements, and/or maintaining procurement and contracting records, developing and/or maintains a system of internal reviews and a quality assurance program, providing orientation/education overviews for newly hired employees, and providing interpretations of laws, regulations, directives and policies governing Veterans' health care benefits, and providing advisory and technical assistance to senior leadership, employees, and patients. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Pd.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree, or LL.M., if related OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond high school. Only graduate education in excess of 36 semester hours (i.e. beyond the second year) is creditable.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.