Security Officer - Level 1 (Full-Time; Day)

Security OfficerHarrah's Cherokee Casino Resort Position DescriptionPOSITION TITLE: Security OfficerDEPARTMENT: SecurityGRADE/FLSA STATUS: H9--Non-ExemptBADGE TYPE/COLOR: Key--BlueREPORTS TO: Supervisor, Security, DR Security SupervisorSUPERVISES: N/AJOB SUMMARY:Enforce policy and control procedures, to provide a safe and pleasurable environment for guests and employees.JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (TRAINEE):Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and ValuesChain of Command: Officers – Supervisor –Shift Managers – Manager – Vice President (Surveillance/Security)BOC: Classroom Training of expectation during Security Officer Trainee's training periodOne week of forty-hour training academy – To successfully pass the academy, Trainee required obtaining a score of 90% average on quizzes/testFive (5) days field training will consist of On-The-Job Training (shadowing). Trainee will be evaluated by Field Training Officer (FTO). Trainee will be evaluated at the end of each shiftOnce VOC/Shadowing is successfully accomplished, Trainee progressed as level 1 Security Officer who will be assigned to a shift and SupervisorJOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1):Verify and guard all currency transfersPost at all entrances to enforce policies and enforce Project 21Resolve customer disputes professionallyVerify and escort Game TechniciansIssue and inventory badges for visitors and vendorsProvide and maintain service standards to guests as set by departmentWork closely with surveillanceWork closely with Cherokee Emergency ServicesRetrieve and verify lost and found itemsPatrol parking lots ( Per approval of Risk Management ); direct traffic; assist with valet parkingResponsible for filing reports on safety, OSHA, lost and found, and any other incident of liabilityJOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 2):Demonstrate advanced proficiency in Level 1 dutiesDemonstrate proficiency in report writingRespond to emergency situations calmlyResolve customer disputes professionallySuccessful rating on last performance appraisalSuccessfully pass a proficiency test on Level 1 officer responsibilities with a score of 90 or abovePass an Internal Control test with a score of 85 or aboveNo more than (5) attendance pointsMust obtained level two (2) Security Department for at least (3) months continuous employmentNo more than (1) minor (36.3) write up within a yearJOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3A):Valid driver's license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years requiredDemonstrate advanced proficiency in all technical skills and Level 1 & 2 dutiesPossess and demonstrate the ability to handle difficult situations/guests wellRole model in providing great customer service to our playersLearn and greet guests by name and build relationships with guestsSeek coaching from supervisors to improve performanceAbility to perform special tasks as neededStep up in emergency situations and lead team through the proper emergency proceduresSponsor new hires during orientation period (knowledge of 10 codes, internals, regulations, positions of posts, etc. as needed)Able to produce reports in spreadsheet analysis format as neededAble to operate eviction databaseDemonstrate a high level of guest service skillsDemonstrate consistent support of Management and Company decisionsRole model of Professionalism, which includes promoting an environment free of rumors and negativityProvide accurate information to supervisors (staffing needs, training needs, guests needs)Answer co-worker questions and know where to obtain additional informationAssist the supervisors in understanding the Security officer perspectiveComplete special projects in timely fashionCPR and First Aid CertifiedHighly successful rating on last performance appraisalDemonstrate proficiency in report writing and must complete 20 reportMust work one week on each shift within 6-month of becoming a level 3ANo minors (36.3) write upsJOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3B):Successfully pass a proficiency test on Level 2 officer responsibilities with a score of 90 or above Pass an Internal Control test with a score of 90 or abovePass testing in handling difficult guests/situations with a score of 90 or aboveNo more than (5) attendance pointsEmployed in the Security Department for at least (1) year with continuous documented employmentScored all top box, if officer has been Spotlighted since reaching Level 2 officer statusALL levels requiredExhibit sound decision-making with emphasis on motivating team and maintaining high moraleDemonstrate consistent support of Management and Company decisionsParticipative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestionsKnowledgeable of all departmental policies/proceduresExpert of the Internal Controls as set forth by the TGCAdhere to regulatory departmental and company policies/procedures in an ethical mannerMINIMUM QUALIFICATIONS:High school diploma or GED requiredCandidates MUST complete C.A.R.E certification training and pass the CARE test within 30 days of hire requiredMust enter department as a Trainee/ Level 1 position and successfully completed all those duties and responsibilities requiredPosition must require service dates (2 weeks trainee/90 days as level 1) and pass all duties/skill test prior to moving proficiency ladderSix months to one-year previous customer experience preferredMust demonstrate the following essential knowledge and skills:Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and OutlookComplete knowledge of all internal controlsComplete knowledge of all emergency proceduresExcellent attendance in previous positionsWilling to learn and be adaptableAttention to detail/observantComfortable under surveillanceNeat, professional appearance with excellent personal hygienePHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:Must be able to lift, carry, push, and/or pull up to 100 poundsMust be physically capable of performing MACH Controlled Force Tactical TrainingMust be able to be on feet/stand/sit for an 8-hour shift