Sr. Coordinator, Office Services

Senior Coordinator, Office Services

The Senior Coordinator, Office Services supports and oversees the daily administrative and facilities-related operations of the office location to ensure a smooth, safe, and high-quality workplace experience. The Senior Coordinator evaluates, prioritizes, and fulfills onsite service requests; interfaces with property management and vendors; and handles onsite operational exceptions that arise during the workday. The role also provides guidance to Coordinators on daily workflows, service expectations, and standards. Client Operations and Engagement Teams serve as the primary consumers of Office Services offerings, leveraging the office environment to support client delivery and operational needs. This position requires strong communication skills, the ability to multi-task, and a proactive service mindset.

Responsibilities

• Facilities and Workplace Readiness: Ensuring the office, training rooms, and shared spaces are maintained and operational, overseeing space readiness standards and quality, coordinating furniture setup/breakdown and resets for meetings/events, and ensuring workplace preparedness for engagement teams, visitors, and client operations.
• Meetings, Events & Catering Coordination: Coordinating internal meeting setup and support, scheduling and preparing conference rooms, coordinating catering orders and verifying accuracy, managing on-site event logistics and resets, identifying and resolving issues impacting meeting experience.
• Mail, Shipping & Courier Services: Overseeing daily mail and shipping operations, ensuring deadlines and service standards are met, handling escalations or exception shipments, acting as a trainer for Coordinators on mail workflows.
• Lead process for large-scale duplicating projects including copying, collating, assembly, scanning and distribution of internal and external client deliverables.
• Vendor, Landlord & Property Management Coordination: Acting as primary onsite point of contact for vendors and property management, coordinating work orders and repairs, monitoring vendor performance and needs, supporting contract tracking at the location level.
• Security Access, Badge & Onboarding Coordination: Managing badges, keys, access provisioning and removals, coordinating new hire workspace readiness, supporting exit workflows and workspace turnover, partnering with HRIT for onboarding needs.
• Front Desk, Client Service and Workplace Experience: Serving as onsite point of contact, ensuring service levels for internal clients, providing reception coverage as required, addressing visitor and stakeholder needs.
• Office Supplies & Breakroom Management: Ordering, stocking and tracking consumables and supplies, ensuring availability standards are met, managing vendor ordering portals and invoicing (as applicable).
• Safety, Records, and Compliance: Supporting safety protocols and drills, maintaining documentation and office logs, coordinating inspections or compliance related visits, ensuring incident reporting processes are followed.

Qualifications

• High school diploma or GED required, high school diploma preferred.
• 1 year of relevant experience required, 3 to 5 years preferred.
• Proven ability to communicate clearly, concisely, and proactively with team members and internal stakeholders.
• Ability to collaborate effectively and provide support to peers in a team-based environment.
• Demonstrated initiative in establishing productive relationships with stakeholders directly impacted by services provided.
• Curiosity and willingness to learn how services indirectly impact other stakeholders.
• Ability to model confidentiality, professionalism, and appropriate workplace decorum.
• Proficiency in utilizing advanced features of Microsoft Word and Outlook independently.
• Working knowledge of basic features in Microsoft Excel, Microsoft PowerPoint, and other role-relevant software with minimal guidance.
• Ability to identify and leverage appropriate tools and resources to complete work effectively.
• Demonstrated initiative in advancing technical skills and applying newly acquired knowledge.
• Consistent production of high-quality work that is accurate and requires minimal review.
• Proactive approach to seeking feedback and guidance to improve work quality and meet deadlines.
• Consistent delivery of services in a professional manner aligned with Baker Tilly Core Values, with strict adherence to confidentiality.
• Understanding of how services support internal customers' success, demonstrated through proactive and anticipatory support behaviors.
• Ability to prioritize workload, identify solutions, and access resources with minimal supervision, prompting, or coaching.
• Understanding and application of best practices and standards of excellence to ensure effective processes and efficient use of resources.
• Willingness to contribute to special projects and initiatives as needed.
• Application of knowledge gained through inquiry, coaching, mentoring, and ongoing performance feedback.
• Ability to share knowledge and best practices with peers to support team success.
• Demonstrated intermediate capability behaviors, including recognizing strengths and identifying opportunities for performance growth.
• Ability to work overtime during peak periods as business needs require.

The pay rate range for this job position is $25.00 to $36. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant's skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.