Service Manager

Onsite or Remote: Onsite Position Job Overview Join Komatsu as a Service Manager within our Komatsu Equipment Company business unit, where you will lead and inspire a high-performing service team in a dynamic, fast-paced, and customer-focused environment. This role is pivotal in driving excellent service delivery, ensuring operational excellence, and fostering a culture of safety and quality. You will oversee daily service operations, champion safety protocols, enforce quality standards, and maintain strong financial and operational performance, all while delivering an exceptional customer experience that aligns with Komatsu America's commitment to industry-leading standards and innovation. This position offers a competitive salary range of $93,680 – $140,000 , with a 15% bonus , a company vehicle , comprehensive day one benefits, paid time off, and 401(k) retirement plans to support your lifestyle and professional growth. Key Job Responsibilities Lead and manage all aspects of the service department operations to achieve and exceed company objectives, including safety, quality, customer satisfaction, and financial performance. Develop, implement, and monitor strategic plans aimed at improving service quality, operational efficiency, and customer retention. Ensure strict adherence to safety protocols and workplace safety standards to protect employees, customers, and assets. Manage accounts receivable functions in accordance with the business plan to maintain financial health and drive revenue collection. Provide training, coaching, and development opportunities to service technicians and administrative personnel to enhance skills, productivity, and morale. Collaborate proactively with factory representatives to oversee the completion of warranty factory campaigns, ensuring compliance and maximizing customer satisfaction. Enforce elevated work standards focused on delivering professional, high-quality service that meets or exceeds customer expectations. Manage departmental compliance with manufacturer policies and procedural manuals to maintain consistency and quality assurance. Assess and procure necessary tools, equipment, and resources to enable efficient service operations and support technical requirements. Continuously evaluate service goals and operational plans, making adjustments to meet evolving business needs and market conditions. Drive initiatives to improve the financial well-being of the service department, including cost management, resource allocation, and budget adherence. Foster an inclusive, collaborative, and supportive work environment that encourages teamwork, accountability, and continuous improvement. Qualifications/Requirements Associate Degree in Diesel Technology, Mechanical Engineering, or related technical field preferred; equivalent experience will also be considered. Minimum of 5 years of progressive experience in service operations, including hands‑on technical expertise and supervisory or leadership roles within the equipment service industry. Solid foundation in hydraulic, electrical, and mechanical systems applicable to heavy equipment maintenance and repair. Proficient in written and verbal communication with the ability to read, write, and comprehend technical instructions, reports, and correspondence. Comfortable presenting information clearly to diverse audiences including team members and clients. Strong mathematical skills with the ability to perform calculations involving ratios, percentages, and operational metrics to analyze service data and performance indicators. Effective problem‑solving skills with the capability to identify issues, evaluate options, and implement timely and practical solutions in standardized and dynamic situations. Experience with computer systems including database management, internet navigation, manufacturing software, inventory control systems, and order processing platforms. Excellent analytical abilities to interpret data and combine insights with intuitive judgment for decision making. Demonstrated capacity for delivering outstanding customer service by promptly addressing customer needs, resolving complaints, and fostering positive relationships. Skilled at balancing individual responsibilities with team collaboration, adaptable to changing environments and priorities. Superior organizational and planning skills to manage multiple tasks, prioritize work activities, and meet deadlines consistently. Professional demeanor with resilience under pressure; accepts responsibility and follows through on commitments with integrity and reliability. Commitment to quality with keen attention to detail and accuracy, actively monitoring own work to ensure high standards. Ability to meet productivity standards by efficiently completing tasks within required timeframe while maintaining quality and safety. Strong awareness and adherence to safety procedures, including proactive reporting of unsafe conditions to promote a safe workplace. Adaptable to frequent changes, delays, or unexpected events in the work environment, maintaining composure and flexibility. Additional Information We are proud to offer a comprehensive benefits package from day one, including paid time off, 401(k) retirement plans, and a company vehicle to support your role. Our commitment to your well‑being and professional development is integral to the culture at Komatsu West. Diversity & Inclusion Commitment At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together. #J-18808-Ljbffr