Manager - Workforce Programs FT (Career Services) (33882)

Job Details Job Location: Commerce G - 703 Dolorosa - San Antonio, TX 78207 Position Type: Full Time Education Level: 4 Year Degree Salary Range: $63,873.58 - $71,849.70 Travel Percentage: Various Goodwill locations Job Shift: Monday - Friday 8:00 AM to 5:00 PM Job Category: Management Responsibilities Upholds and models Goodwill's mission, core values, and servant leadership philosophy. Oversee program functions including outreach and recruitment, enrollment, client services such as career training, foundational skills training, job placement, case management. Developing and implementing policies, procedures, and processes that drive a culture of service excellence. Lead program staff; hire talented staff; ensure staff receive appropriate training and evaluation of their performance; coach and prepare team members for success and advancement opportunities; monitor and address team member performance issues on a timely basis. Lead and support staff on meeting operational and participant needs. Develop, implement, and enforce program policies, procedures, and processes. Develop and implement quality monitoring systems and processes and drive a culture of service excellence. Foster relationships by addressing participant complaints promptly and thoroughly, following through to resolution; identify patterns of systemic issues and develop solutions for improvement. Set and achieve program metrics/goals for key performance indicators and identify areas of opportunity to drive continuous improvement. Collaborate with leadership on program marketing, networking, and community involvement activities designed to educate the public about the program. Manage MOU, grant, and contract compliance to ensure obligations are met with partners, institutions of higher learning, municipalities, and stakeholders. Lead and manage internal and external audits related to program policies, participant files, and grant reporting. Accurate submission of monthly, quarterly, and annual metrics reporting to agency, funders, and/or contracts. Manage grant and agency performance to ensure performance metrics and spend obligations are met. Assist Director and Community Investment Lead with identifying and applying for various funding opportunities to increase program long-term financial sustainability. Assist Director with setting program budget for agency and grants; monitor program budget and spend rate to ensure budget is maintained. Manage direct assistance to participant including approval of request, compliance with agencies and grant accounting guidelines, and agency-specific assistance policy. Develop and manage relationships with key partners and community stakeholders ensuring alignment with program mission, services, and outcomes. Vet education and training/social services/and other community programs to ensure alignment with program goals and participant needs. Oversee the maintenance of federal, state and local compliance including Department of Labor, WIOA, and others as required. Manage and monitor case management/student tracking site to ensure accurate data collection, reporting accuracy for agency, grant, and case management. Maintain knowledge of workforce development best practices, labor market trends, population-specific resources, and best practices to continuously improve programming. Attend and participate in required monthly, quarterly, and annual partner meetings and professional development trainings. Develop equitable strategic outreach and recruitment plan. Responsible for reporting issues related to IT support, facilities maintenance, loss prevention, inventory control, compliance, risk management, and ethics policies/procedures; safeguard Goodwill property and resources. Serve as liaison for workforce development to Human Resources, Accounting, Marketing, Contract Services, Purchasing, Risk, and Information Technology departments to ensure all policies and procedures are followed. Additional duties as assigned. Qualifications Bachelor’s Degree: Equivalent Work Experience may be accepted in lieu of education. Five (5) years of experience in the non-profit sector, social services, or workforce development with at-risk populations. Experience managing/leading people and teams. Experience managing grant funded programs a strong plus. Strong analytical skills, attention to detail, oral, written, and presentation skills, including intermediate skills in MS Office Word, PowerPoint, Excel, and email. Must be able to establish professional relationships and effectively collaborate with multiple constituencies to achieve mission goals. Must be able to meet the physical requirements of the position. Must maintain a valid driver’s license and automobile insurance coverage and be able to travel as needed if driving during company business. Equal Opportunity Employer/Veterans/Disabled #J-18808-Ljbffr Goodwill San Antonio