Tier 1 Helpdesk Support Specialist (VA Cleared)

Privateer is seeking an experienced Tier 1 Helpdesk Support Specialist  to support the Department of Veterans Affairs (VA) .

• 1–3 years of helpdesk or technical support experience supporting end users
• Active/current VA clearance (required)
• Experience using ticketing systems and documenting support interactions
• Basic understanding of application troubleshooting and user access management
• Strong verbal and written communication skills
• Ability to work in a fast-paced, customer-focused environment

• Experience supporting healthcare or clinical systems
• Familiarity with AI-based applications or SaaS platforms
• Knowledge of VA systems or federal IT environments
• IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus

Core Competencies

• Customer Service Excellence
• Problem Solving & Troubleshooting
• Attention to Detail and Documentation Accuracy
• Time Management and Prioritization
• Team Collaboration

• May include shift-based schedules to support operational coverage
• Remote or onsite work depending on contract requirements
• Must adhere to all VA security and compliance standards

• Strength & Endurance: Ability to lift, carry, or move objects up to [specific weight requirement, e.g., 50 lbs]. Requires prolonged standing, walking, or physical activity for extended periods (e.g., up to 8 hours).
• Vision & Hearing: Must have the ability to see small details or distinguish colors and communicate clearly in person, via telephone, or during video teleconferences.
• Sensory Requirements: Ability to talk, listen, and speak clearly on the phone or in video calls.
• Repetitive Tasks : Involves performing repetitive tasks, such as typing, data entry, or similar actions.
• Posture & Positioning : Requires the ability to kneel, bend, stoop, or squat regularly.

Additional Functional Requirements:

• ADA, FMLA Compliance : Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Attendance : Ability to maintain regular, punctual attendance in alignment with ADA, FMLA, and other federal, state, and local standards.

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Privateer IT strives to provide the best quality infrastructure, governance, consulting, and analysis of information and communication technologies to every business or organization to support its mission. Founded in 2014 by Jerry Bennett, a U.S. Navy Submarine Veteran. He wanted to reflect this unique background and in early 2015, Privateer IT achieved CVE certification as a Service-Disabled Veteran-Owned Small Business. Additionally, Privateer achieved status as an SBA HUBZone business.

Privateer IT, LLC (Privateer IT) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. Privateer IT is an E-Verify Participant.