TECHNICAL SPECIALIST, CHEMICAL LIQUID ANALYTICAL PRODUCTS

Technical Specialist, Analytical Products

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

About the Role

The Technical Specialist, Analytical Products is responsible for post-sales technical support for Yokogawa's liquid analytical and zirconia/gas density product lines. In this customer-facing role, you'll support end users and our sales channel across a wide range of technical needs, calibration, maintenance, and troubleshooting—helping customers resolve issues quickly and confidently.

You'll play a key role in strengthening customer trust in Yokogawa solutions by delivering responsive, high-quality technical support. You'll also work closely with Sales and Product Management to understand customer applications, serve as an expert technical resource, contribute to training, and help customers achieve the full performance value of our products.

This is a strong opportunity for an experienced technical support or application engineering professional looking to grow their technical depth, customer influence, and cross-functional impact.

What You'll Do (Key Responsibilities)

Customer Support & Issue Resolution

• Provide timely, high-quality technical support to customers and internal teams via phone, email, Microsoft Teams, and other tools.
• Troubleshoot and resolve technical issues related to product configuration, calibration, maintenance, and operation—driving outcomes that improve customer uptime and satisfaction.
• Maintain a high level of customer satisfaction through strong technical expertise, product knowledge, and professional follow-through.

Case Management & Documentation

• Document, track, and maintain all support activities using the Salesforce case-handling system.
• Utilize available software tools, intranet resources, and product documentation to complete support work efficiently and accurately.

Product Expertise & Continuous Learning

• Maintain a high level of technical knowledge on assigned products through ongoing collaboration with Product Management, Sales, and hands-on use of demo equipment and training tools.
• Develop deep proficiency with Windows 365 applications and product-related software tools to support customers effectively.

Relationship Building & Sales Enablement

• Build meaningful relationships with customers to strengthen trust, loyalty, and long-term product success.
• Maintain a healthy, motivated relationship with representatives and sales staff to support customer needs and business outcomes.
• Help support achievement of divisional/product-line sales goals through timely and effective technical support.
• Identify potential new sales opportunities during support interactions and route them to the appropriate sales team for follow-up and closure.

Training, Marketing Support & Product Feedback

• Serve as an expert technical resource for product training, helping customers and internal teams understand best practices and use cases.
• Support Product Marketing with development of product-related content such as technical notes, videos, social media content, and training materials.
• Provide feedback to Product Marketing and Engineering to support product enhancements and ongoing development.

Field & Onsite Support

• Provide field service and onsite support as needed across the USA, Canada, and Mexico, including customer visits for product training and application-intensive sales activities.
• Attend periodic company events for training, networking, and business planning.

What You Bring (Qualifications)

Required Skills & Capabilities

• Strong phone presence and excellent verbal and written communication skills.
• Excellent technical aptitude with strong problem-solving and troubleshooting ability.
• Proven ability to multi-task, prioritize, and manage time effectively in a fast-paced support environment.
• Background in technical support or a closely related technical/industrial industry.
• Application engineering and sales support experience required.
• Education
• B.S. in Engineering, or trade school/military training combined with relevant industry experience.

Travel Requirement

• Up to 50% travel is required.

Our Culture & Values

We're guided by our core values: Respect, Value Creation, Collaboration, Integrity, and Gratitude. We take pride in showing up for customers and teammates—solving problems thoughtfully, communicating clearly, and continuously improving how we support the field.

Why You'll Want This Role

If you enjoy being the technical person customers count on—and you want a role that blends technical depth, customer influence, and cross-functional collaboration—this is a chance to grow with a global leader in industrial automation and analytical instrumentation.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!