Patient Access Specialist

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Patient Access Specialist

SUPERVISOR: Front Office Supervisor

HOURS PER WEEK: 40hrs/Non-Exempt (Monday - Friday 9:00am - 6:00pm)

DEPARTMENT: Patient Access

HIRING BONUS: $1,000 after 90 days

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

PRIMARY FUNCTION: Receive patient calls and perform check in/out duties. Provide excellent customer service by scheduling appointments, registering patients, verifying insurance coverages, and assisting with patient inquiries.

DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)
1. Rotate between front desk check in and central scheduling phone line functions as assigned.*
2. Monitor incoming phone calls, register and/or update patient information including address changes, insurance changes, and schedule patients as needed.*
3. Determine if an incoming call is urgent and transfer to triage nurses/appropriate medical staff. Take phone messages for medical staff and providers when appropriate.*
4. Verify insurance via appropriate method.*
5. Collect co-payments and/or other payments from patients as needed.*
6. Balance daily cash drawer upon shift completion.*
7. Complete the registration and check in process in clinic for patients as needed.
8. Maintain minimum established department call metrics & benchmarks. *
9. Ability to work under pressure with busy provider schedules*
10. Participate as an active team member in a patient-centered medical home.
11. Attend ongoing job-related training. Training time may be outside of normal working hours.*
12. Work respectfully and collaboratively in a team environment with a spirit of cooperation.*
13. Attend all department meetings.*
14. Maintain regular, in person, work attendance and punctuality, as scheduled.*
15. Other duties as assigned.

REQUIREMENTS:
• High School Diploma or equivalent

EDUCATION/LICENSES PREFERRED:
• Bachelor's Degree in related field


EXPERIENCE/QUALIFICATIONS/SKILLS PREFERRED:
• Values team success
• Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent
• Shows an interest in taking action to increase knowledge and development as an employee
• Contributes to an environment where people feel valued

COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
• 401k plan with employer contributions up to 5% annually
• Roth IRA
• Comprehensive Medical, Dental and Vision insurance
• Flexible Spending Account
• Health Savings Account
• Company provided $10K Group Life/AD&D insurance
• Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity
• Norton Identity Theft Protection (optional)
• Pet Insurance (optional)
• 4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
• One paid Wellness day per year
• Seven paid holidays, and 1 partially paid holiday (mid-day closure)
• Employee Assistant Program