Director of Technology Solutions

Description

The Director of Technology Solutions is responsible for developing, launching, managing, and growing Koltiv's service offerings throughout their lifecycle. This role transforms vendor capabilities, technology solutions, internal expertise, and market opportunities into profitable services that clients value and the business can successfully sell, deliver, support, and scale.

This is a hands-on leadership role focused on execution and outcomes. The director owns service strategy, packaging, pricing, go-to-market planning, organizational readiness, adoption, and lifecycle performance. Success is achieved through building and continuously improving scalable, repeatable, and profitable service offerings that support Koltiv's growth objectives and long-term vision.

Core Accountabilities & Key Responsibilities

Portfolio Strategy & Growth

• Define and maintain a service portfolio strategy that supports Koltiv's vision, growth objectives, and long-term business priorities.
• Develop and manage the service roadmap, ensuring alignment between market opportunities, customer needs, organizational capabilities, and strategic direction.
• Evaluate portfolio performance and make data-driven recommendations regarding service investments, expansion, enhancement, consolidation, or retirement.
• Establish portfolio growth plans that increase revenue, profitability, market penetration, and client value.
• Identify emerging trends, technologies, and industry developments that create opportunities for innovation and competitive differentiation.
• Develop and maintain strategic vendor and partner relationships that support service innovation, portfolio growth, market differentiation, and long-term business objectives.

Service Development & Innovation

• Lead the creation, enhancement, and expansion of service offerings that address evolving customer challenges and business objectives.
• Leverage internal subject matter experts, engineers, architects, vendors, and operational leaders to design, validate, and commercialize service offerings, without direct responsibility for technical implementation.
• Translate market intelligence, client feedback, competitive insights, and technology advancements into scalable and profitable service solutions.
• Champion innovation by assessing new service concepts, validating business cases, and guiding offerings from concept through launch.
• Ensure services are clearly defined, properly packaged, and positioned to deliver measurable outcomes for clients.
• Drive continuous modernization of the portfolio to maintain industry relevance and competitive advantage.
• Engage clients, prospects, and internal stakeholders to gather feedback, validate service concepts, identify market opportunities, and improve portfolio performance.

Pricing, Packaging & Go-To-Market Alignment

• Develop service packaging and pricing strategies that balance client value, market competitiveness, and profitability objectives.
• Partner with Sales and Marketing leadership to establish positioning, messaging, and go-to-market strategies for new and existing services.
• Support demand generation efforts by providing portfolio expertise, market insights, and strategic guidance.
• Ensure sales teams are equipped with the tools, resources, and training necessary to effectively communicate service value and drive adoption.
• Monitor market response and adjust portfolio strategies to maximize commercial success.

Cross-Functional Leadership & Execution

• Serve as the primary leader responsible for aligning stakeholders across Sales, Marketing, Finance, Operations, and Technical teams around portfolio objectives.
• Facilitate strategic decision-making by balancing client needs, operational readiness, financial performance, and growth opportunities.
• Lead cross-functional initiatives that improve service adoption, delivery effectiveness, customer satisfaction, and profitability.
• Build strong working relationships across the organization to ensure portfolio decisions are informed, scalable, and executable.
• Influence prioritization and resource allocation decisions that support portfolio success.

Service Lifecycle Management

• Establish and maintain a formal framework for managing services through all stages of the lifecycle, including development, launch, maturity, optimization, and retirement.
• Define and monitor key performance indicators related to adoption, utilization, profitability, client outcomes, and operational effectiveness.
• Conduct ongoing service reviews to identify risks, opportunities, and improvement initiatives.
• Ensure portfolio decisions are supported by accurate reporting, business insights, and performance analysis.
• Drive continuous improvement initiatives that enhance service value, operational efficiency, and client experience.

Operational Readiness & Enablement

• Ensure organizational readiness by coordinating onboarding processes, operational workflows, training programs, documentation, sales enablement, support models, and success measures required to effectively sell, onboard, deliver, support, and scale services.
• Ensure successful service launches through documented processes, operational planning, enablement materials, and readiness assessments.
• Partner with operational leaders to establish scalable support models and delivery frameworks.
• Develop and maintain service documentation, standards, playbooks, and governance practices.
• Coordinate training and knowledge transfer activities to increase organizational adoption and execution consistency.
• Ensure teams have the tools, resources, and clarity needed to effectively support service delivery.
• Promote cross-functional alignment and healthy collaboration throughout the organization.
• Other duties and responsibilities as assigned based on business needs.

Requirements

Required Qualifications

• Bachelor's degree in Business, Technology, Marketing, Product Management, or a related field, or equivalent professional experience.
• 7+ years of experience developing, launching, managing, or growing technology services, managed services, professional service, or solution offerings within an MSP, VAR, technology integrator, software, or professional services environment.
• Demonstrated experience leading cross-functional initiatives and influencing organizational decision-making.
• Experience developing business strategies that drive revenue growth, profitability, and customer value.
• Strong financial, analytical, and business planning capabilities.
• Proven ability to take technology capabilities, vendor programs, client needs, or market opportunities and develop successful service offerings.
• Exceptional communication, presentation, and stakeholder management skills.

Preferred Qualifications

• Experience within managed services, technology solutions, cybersecurity, cloud, or professional services environments.
• Experience developing, packaging, pricing, launching, and optimizing technology service offerings.
• Experience with pricing strategy, business case development, and go-to-market planning.
• Familiarity with EOS operating principles and accountability-based leadership models.
• MBA or advanced business-related education.

What Success Looks Like

• The service portfolio consistently aligns with Koltiv's strategic direction and growth objectives.
• Service offerings are clearly defined, differentiated, and valued by clients.
• New services are successfully launched with strong organizational adoption and operational readiness.
• Portfolio decisions are guided by measurable business outcomes, profitability, and customer impact.
• Cross-functional teams work collaboratively toward shared portfolio goals.
• Services remain competitive, scalable, and responsive to evolving market needs.
• Team members demonstrate growth, accountability, and strong alignment with Koltiv's culture and values.

Why Join Koltiv?

Koltiv helps businesses grow by delivering people-first IT services and custom solutions that turn complexity into clarity. We combine technical expertise with real-world understanding to build trusted partnerships in agriculture, manufacturing, and beyond. If you're passionate about making lives better through innovative technology, Koltiv is the place for you.

Our Culture

We're an entrepreneurial, growth-driven team that values:

• Human Experience - Serve people first
• Character - Do what's right
• Problem Solving - Conquer with curiosity
• Ownership - Go all in

Benefits

• 17 days PTO, seven holidays, two floating holidays, and bereavement time off
• 401K Safe Harbor (after one year)
• Comprehensive medical, vision, and dental
• Employer-paid life insurance and long-term disability
• Monthly cell phone stipend
• Entrepreneurial Operating System (EOS) framework for structured success

Ready to Make an Impact?

As the Director of Technology Solutions you'll have the opportunity to shape how Koltiv brings services to market by turning client needs, technology capabilities, and business opportunities into scalable offerings that drive growth and value. You'll work across the organization to develop, launch, and optimize services that Sales can sell, Operations can deliver, and clients trust. If you're passionate about strategy, execution, and building services that create meaningful business outcomes, we'd love to hear from you.

Learn more about us at koltiv.com

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