SLA-Driven Call Center Operations Manager

$111.4k - $150k

ASM Research, An Accenture Federal Services Company

A federal services organization seeks a Call Center Operations Manager in Juneau, Alaska. The successful candidate will oversee call center functions, ensuring compliance with federal standards, and lead initiatives to improve efficiency. The role requires strong project management skills and at least 7 years of relevant experience, including 5 years in management. Ideal candidates will also hold a relevant bachelor's degree and certifications like PMP or ITIL. Competitive salary range is $111,400-$150,000. #J-18808-Ljbffr

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Vacancy posted 21 hours ago

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