Lead Host

We are seeking an experienced, poised, and hospitality-driven Lead Host as the first point of contact at one of the most recognized bar programs in the world. This role requires strong composure under pressure, exceptional awareness, and the ability to confidently control guest flow and pacing while delivering a warm and memorable first impression.

Benefits

• Career Advancement Opportunities
• 5 paid sick leave
• PTO Accrual
• Dining Discounts

Responsibilities

• Lead and control the flow of guest arrivals, pacing, and seating throughout service
• Operate and manage the reservation and waitlist system with speed, accuracy, and strong situational awareness
• Coordinate seating flow between multiple spaces while maintaining composure under pressure
• Greet arriving guests warmly and establish immediate control of the guest experience from the point of entry
• Prioritize reservations appropriately while balancing walk-in opportunities and overall service pacing
• Clearly and confidently communicate wait times, delays, and seating expectations to guests
• Maintain constant awareness of floor status, reservation timing, table turns, and guest movement
• Recognize VIPs, regulars, industry guests, and company contacts, and execute company hospitality protocols accordingly
• Communicate efficiently and respectfully with hosts, service team, and management to maintain smooth service flow
• Support and direct guest movement between spaces as needed during peak periods
• Maintain organization and presentation of the host stand, entryway, and coat check areas
• Assist in maintaining overall guest-facing cleanliness and readiness throughout service

Required Qualifications

• A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
• Excellent communication, organizational, and interpersonal skills
• Ability to remain calm under pressure and resolve guest conflict
• Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
• Able to work in a standing/walking position for long periods of time
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment

Preferred Qualifications

• 2+ years of Host, Lead Host, or Maitre D’ experience in an upscale, high volume establishment
• Ability and experience with SevenRooms reservation system
• Proven experience learning seating charts and escorting guests to their tables
• Ability to run host stand with support of leadership, directing other hosts to seat tables and complete other necessary tasks and responsibilities
• Ability to train new Hosts in all aspects and responsibilities of the role
• A proven track record of dependability and a continuous focus on learning and development

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing for 8-10 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
• Must be comfortable working outdoors and able to project warmth, presence, and hospitality in all weather conditions.

The duties of this position may change from time to time. Sip and Guzzle reserves the right to add or delete duties and responsibilities at the discretion of Sip and Guzzle or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Sip and Guzzle is proud to be an Equal Opportunity Employer.