IT Support Technician

Job Description

Job Description

We are looking for an IT Support Technician to provide day-to-day technical support for a manufacturing facility in Gary, Indiana. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving end-user issues, maintaining reliable local technology operations, and serving as a trusted IT presence on site. The role begins fully onsite and may transition to a hybrid schedule after the first 90 days based on business needs.

Responsibilities:
• Deliver first-line and second-line support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner.
• Maintain desktops, laptops, printers, scanners, and mobile devices to keep workplace technology functioning efficiently across the site.
• Investigate connectivity and infrastructure problems involving wired networks, wireless access, and core network services, escalating when needed.
• Support Microsoft 365 and Windows 10/11 environments, including user setup, account assistance, and routine system troubleshooting.
• Track incidents and service requests through the ticketing process while providing clear updates and dependable customer service.
• Keep accurate records for hardware inventory, technical procedures, and local support activity to improve continuity and accountability.
• Work closely with plant leadership and other internal stakeholders to help ensure dependable IT operations within an industrial setting.
• Take ownership of site-level technology needs and coordinate with broader IT teams on upgrades, implementations, or operational changes when required.• At least 2 years of hands-on experience in desktop support, help desk, field support, or a similar IT support role.
• Practical knowledge of troubleshooting and supporting Windows 10 and Windows 11 systems.
• Experience assisting users with Microsoft 365 and performing basic administrative tasks.
• Ability to support common end-user equipment, including PCs, laptops, printers, scanners, and mobile devices.
• Foundational understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Strong communication and customer service skills with the ability to work independently in a site-based support role.
• Experience maintaining technical documentation, asset records, and service ticket updates.
• Background in manufacturing or industrial environments, familiarity with Ubiquiti UniFi, or certifications such as CompTIA A+ or Network+ are preferred.