Bilingual Technical Support Representative

divh2Remote Bilingual Technical Support Specialist/h2pGrow your career with ibex Remote Bilingual Technical Support Specialist Internet, WiFi, TV Phone Connectivity (Work From Home)/ppAre you the person friends and family call when their WiFi stops working? Do you enjoy diagnosing technical issues and helping people get back online quickly?/ppibex is seeking experienced, technically skilled professionals who can combine strong troubleshooting abilities with exceptional customer service. In this role, youll help customers resolve internet connectivity issues, optimize their home WiFi performance, and confidently guide them through solutions that keep their internet, TV, and phone services running smoothly./ph3Responsibilities/h3pAs a Bilingual Technical Support Specialist, you will be the first line of support for customers experiencing internet, WiFi, TV, and phone connectivity issues. In this role, you will combine technical troubleshooting skills with outstanding customer service to diagnose and resolve problems related to WiFi networks, routers, modems, internet connectivity, digital TV services, and home phone systems./ppYoull guide customers through step-by-step troubleshooting, identify root causes of technical issues, and deliver solutions that restore service quickly and effectively, all while creating a friendly and supportive experience for every customer interaction./ppWe are currently offering a variety of shift options; our team supports customers 24/7./ppWhat Youll Do/pulliProvide technical support to customers via phone/liliDiagnose and troubleshoot internet connectivity, WiFi performance, TV service, and phone-related issues/liliAssist customers with modem, router, TV equipment, and phone service setup, configuration, and troubleshooting/liliWalk customers through step-by-step troubleshooting to resolve connectivity and service problems/liliIdentify root causes of technical issues and recommend effective solutions/liliEscalate advanced technical issues when necessary while maintaining ownership of the customer experience/liliEducate customers on best practices to improve home WiFi performance, TV reliability, and phone service quality/liliAccurately document troubleshooting steps, solutions, and customer interactions in internal systems/liliDeliver friendly, patient, and professional support during every customer interaction/li/ulh3Qualifications/h3pWhat Youll Bring/pulliStrong technical troubleshooting and analytical problem-solving skills/liliWorking knowledge of home networking concepts including WiFi, routers, modems, internet connectivity, TV equipment, and VoIP or home phone systems/liliAbility to clearly explain technical concepts to non-technical customers/liliStrong communication, patience, and empathy when assisting customers/liliAbility to multitask and remain organized in a fast-paced support environment/liliA customer-first mindsetyou enjoy solving problems and helping people stay connected/li/ulpMust Haves/pulliMinimum 2 years of technical support, IT help desk, ISP support, or related experience required/lili18+ years old/liliHigh school diploma or equivalent/liliAbility to work remotely from home in a quiet, distraction-free environment/liliReliable high-speed internet connection/liliMust be fluent in speaking, reading and writing in both English Spanish languages/li/ulpThis role is currently limited to candidates residing in:/ppArkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, Wyoming/ph3Perks Benefits/h3ulli401(k) plan/liliHealth, dental, and vision insurance/liliPaid time off and referral bonuses/liliHands-on, paid training and development/li/ulpEmployee-exclusive benefits/pulliFree T-Mobile service/liliUpward Child Care Assistance Program/liliibex Perkspot discounts and more!/li/ulpIf you enjoy solving technical problems and delivering exceptional service that keeps customers connected, apply today and grow your career with ibex from home!/p/div