Benefits Specialist

Job DescriptionRecognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for DiversityMake Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.Part and Full Time Benefits EligibilityMedical, Dental, Vision insurance401(k)Associate assistance programEmployee discountsReferral programEarly access to earned wages for hourly associates (outside of CA)Optional voluntary benefits including ID theft protection and pet insuranceFull Time Only Benefits EligibilityPaid Time OffPaid holidaysCompany provided life insuranceAdoption benefitDisability (short and long term)Flexible Spending AccountsHealth Savings AccountOptional life and dependent life insuranceOptional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal planTuition reimbursementBase pay in range will be determined by applicant's skills and experience. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.The application window is anticipated to close within 30 days of the date of the posting.ResponsibilitiesProvides benefits support to associates by answering questions via the telephone, email and ticketing system. Possesses strong knowledge of the company's benefits policies and procedures.Provides benefits assistance to associates.Understands benefits plans and coverage provisions. Applies them to individual associate situations.Responds to benefits-related inquiries in a timely manner by means of telephone, email or ticketing system. Explains benefits eligibility and educates associates on how to make benefits changes on-line.Utilizes organization's HRIS system and external vendor portals to view associate information including elections. Examines associate records to answer inquiries and provides information to authorized persons.Supports field and corporate office staff regarding benefits questions.Partner with third-party vendor to process QMCSO's.Process invoices accurately and timely.Assists with annual benefits open enrollment communications to all associates.Assists with HR-related audits of benefits data and other statistical reports.May assist in coordinating COBRA notifications through third party administrator.May assist in monitoring requests for leaves of absence to ensure state and federal compliance.May process life insurance and disability claims forms, ensuring payments are properly issued by the company.Escalate issues and/or problems to the appropriate manager, as necessary.This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.QualificationsEducation and Experience High school diploma or General Education Degree (GED) required. Associates or Bachelor's degree in Human Resources, Business Administration or related field preferred. Minimum of one to two years of experience providing exceptional customer service over the phone and through email; experience in benefits preferred.Certifications, Licenses, and Other Special Requirements NoneManagement/Decision Making Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Proficiency in Microsoft Office (Outlook, Word and Excel).Physical Demands and Working ConditionsStandingWalkingSittingUse hands and fingers to handle or feelReach with hands and armsTalk or hearAbility to lift: up to 25 poundsVisionRequires interaction with co-workers, residents or vendorsBrookdale is an equal opportunity employer and a drug-free workplace.Job InfoJob Identification 25022777Job Category Human ResourcesPosting Date 05/26/2026, 05:13 PMJob Schedule Full timeLocations 105 Westwood Pl, Brentwood, TN, 37027, US (On-site)Hiring Range Minimum and Maximum Per Period $21.97 - $27.47 / hour