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Patient Navigator,Surgery Scheduler - Urology - Full-Time - Days

Doylestown Health

Doylestown, PA
Job Description:


PURPOSE OF JOB: A nonexempt position responsible for supporting individual patients through the continuum of healthcare as it pertains to surgical scheduling. Responsible for clerical support and procedure scheduling. Responsible for data entry, calendaring, and providing support for procedure scheduling and the front desk staff.

  1. ESSENTIAL FUNCTIONS:
  1. Procedure & Surgery Scheduling
  2. Scheduling and Verification
  3. Performs selected clerical and administrative duties to assist surgical services, and physicians as part of the care team
  4. Performs other duties as required
Job Qualifications:


QUALIFICATIONS:
  1. Education: High school graduate or equivalent
  1. Experience: Two years of experience, preferably in a health care environment.
  2. Other Skills: EMR Knowledge (ECW Experience preferred but not required)
Knowledge:
  1. Knowledge of basic medical terminology and organization services.
  2. Knowledge of individual responsibilities to accurately direct callers.
  3. Knowledge of legal and ethical considerations related to patient information.
  4. Knowledge of organizations policies and procedures
  5. Knowledge of health care field and medical office protocols/procedures.
Skills:
  1. Good communication skills and attention to detail. Must be able to interact with administration, physicians and other department personnel on a daily basis.
  2. Skill in using computers.
  3. Skill in using multi-line phone system, including transferring calls and paging.
  4. Skill in exercising sound judgment and remaining professional at all time.
  5. Skill in understanding patient education needs by effectively sharing information with patients and families.
Abilities:
  1. Ability to elicit appropriate information to properly direct patients.
  2. Ability to calm, or defuse irate callers and patients by working with them to identify concerns develop solutions to problems.
  3. Ability to multi-task and organize work for effective completion.
  4. Ability to be punctual and available for daily assigned work.
  5. Ability to plan, prioritizes, and completes delegated tasks.
  6. Ability to project a pleasant and professional image.
  7. Ability to demonstrate compassion and caring in dealing with others.
  8. Ability to learn and retain information regarding patient care procedures, scheduling and front desk support.
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Vacancy posted 3 days ago
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