(Hybrid) Intermediate HCM IT Technology Analyst - SuccessFactors Core HRIS, WFS Time, EC Payroll

Minimum Pay Rate: $105,456.00

Maximum Pay Rate: $139,651.20

Civil Service Status: Civil Service

Apply by Date: 09/14/2026

Posting Type: Open

SMUD is seeking an experienced, growth-oriented Intermediate Enterprise Technology Analyst to join our team. In this role, you will be joining a team of highly skilled enterprise technology analysts working in a fast-paced and dynamic work environment dedicated to leading edge HCM Platforms and other enterprise applications. We are responsible for the design, configuration, operation, maintenance, and enhancement of these enterprise applications to ensure that they are reliable, optimized, and meet the needs of the business units.

SMUD's IT department has frequently been named in ComputerWorld's top 100 best places to work in IT and is also one of the Sacramento area's top employers. We are looking for individuals with experience configuring and supporting HCM cloud solutions who have proven technical aptitude, and a commitment to learning new technologies and skills.

This position requires the knowledge, skills, and ability to learn, implement and enhance new technologies:

• Analyze and Map: Evaluate complex business processes and independently match user requirements to system capabilities.
• Design and Build: Translate business requirements into detailed functional specifications, configurations, and technical designs.
• Test and Validate: Develop robust testing criteria, and execute end-to-end system testing.
• Integrate and Resolve: Identify critical system integration points and resolve moderately complex technical and configuration issues.
• Build Relationships: Establish and maintain effective working relationships with internal stakeholders and external vendors across diverse, cross-functional teams.
• Collaborate and Align: Facilitate discussions in large group settings, guide user forums, and drive consensus on system changes and operational improvements.
• Drive Results: Maintain flexibility in a changing tech environment, remaining highly organized and driven to hit concurrent project milestones

We are posting this opportunity for the Intermediate level along with our Entry and Journey level positions. The department will be filling one position at either of those levels. If you are interested in the Entry and Journey level positions you will need to apply to those positions separately

This position requires weekly onsite in-office work.

SMUD Official Classification: Enterprise Technology Analyst Intermediate

Purpose

Under general supervision, performs basic business process and technical support utilizing SMUD's various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement; participates in performing as a functional resource to the user community to ensure reliability, accessibility and effectiveness to meet the needs of the business unit overall.

Nature and Scope

There are five (5) levels in this job classification series that have similar job content but with progressively more challenging degrees and levels of skill, responsibility, knowledge, experience and qualification requirements:

Flex Classifications (that permit progression from lower-level classes to higher level classes without examination based upon assessment of an individual’s experience and performance) within the series:

• Entry: Incumbent acquires knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level.
• Intermediate: Incumbent continues to acquire the knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level.
• Journey: Incumbent is demonstrating the required skills and knowledge to independently perform the full scope of the job.
  
  

Non-Flex Classifications (that promote from lower-level classes to higher level classes and require an examination, such as an interview, based upon individual experience and performance) within the series:

• Senior : Advanced journey level resource who is responsible for advanced assignments, as dictated by the work needing to be performed; may serve in a lead and/or supervisory capacity.
• Principal : Subject matter expert/lead/supervisory level and is responsible for leading the most advanced work, as dictated by the work needing to be performed.
  
  

Entry/Intermediate to Journey: Incumbents at the entry (or intermediate) level are required to successfully “progress” to the journey level within 60 months of appointment to remain within the job series.

Seniors and Principals must be hired through a promotional process and do not automatically progress from lower levels in the series. om the outside with the required minimum qualifications in one of the specialty areas.

Duties and Responsibilities

• Incumbents will focus on the following five specialty areas detailed below:
  
  
  • Enterprise Systems Design
  • Enterprise Applications - Modifications and Enhancements
  • Enterprise Applications - Optimization
  • Enterprise System Reporting
  • Project Management - Functional/Technical Focus
• Enterprise Systems Design:
  • Learn to design and configure various enterprise technology solutions to support business units; develop detailed designs and define user requirements by collaborating with process owners; document business processes and transaction steps; define codes and values; address integration issues; develop testing criteria and conduct testing; plan implementation strategies; and communicate technical information to the user community.
• Enterprise Applications - Modifications and Enhancements:
  • Learn to design and configure various enterprise technology solutions to support business units; develop detailed designs and define user requirements by collaborating with process owners; document business processes and transaction steps; define codes and values; address integration issues; develop testing criteria and conduct testing; plan implementation strategies; and communicate technical information to the user community.
• Enterprise Applications - Modifications and Enhancements:
  
  
  • Participate in efforts to assess the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology; participate in facilitating user group forums; identify needed changes and enhancements; perform workflow and process evaluation; identify impacts to business processes; revise user and system requirements; design and integrate modifications; prepare change notices; develop testing criteria and conduct testing; and provide technical consultation and solutions.
• Enterprise Applications - Optimization:
  
  • Assist in the effort to offer technical support and user training; establish training needs; develop training material; conduct classroom and on-the-job training; troubleshoot user obstacles through training and/or on-line support; provide technical consultation and solutions; and troubleshoot system problems.
• Enterprise System Reporting:
  
  • Learn to provide business units with business necessity information by designing user reports; produce standard and custom reports; perform ad-hoc queries; modify standard forms and reports; and work with users to define reporting needs.
• Project Management - Functional/Technical Focus:
  
  
  • Assist and support projects and initiatives from a functional and/or technical perspective; refer problems to supervision/management where solutions are not readily achievable; participate in planning, monitoring and revising schedules, work plans, expenditures, and assignments related to the functional/technical department budget; and assist in the functional/technical preparation of procurement or bid documents, evaluation of proposals, and recommendation of awards to contractors or vendors.

• Perform other related duties as needed to include working outside of typical business hours when necessary

Required Education

• High School diploma or equivalent.

Required Experience Qualifications

• Either at least one (1+) year of progressively responsible relevant work as an analyst in the areas of day-to-day design and maintenance of enterprise applications, or at least five (5+) years within a business unit with broad and deep knowledge of business processes and/or technology.

Desirable Qualifications

• Bachelor of Science degree from an accredited college or university majoring in Computer Science, Management Information Systems, or a related field.
• SAP experience, preferably in an IT role.
• One year or more Hands-on experience with SAP Success Factors Core HR, Payroll or ADP/Workforce Software Time and Attendance experience preferably in IT.
• Experience working with the Software Development Lifecycle.
• One year or more configuring and supporting a HRIS cloud application.
• Experience working in a production support role.
• Programming experience, including experience debugging.
• Basic experience with enterprise applications that require complex integrations to one or more systems.
• Proven analytical skills and the ability to work with team members at all project levels.
• Experience with reporting and analytics tools.

Knowledge Of

Enterprise application systems design, configuration, and functionality; concepts of the system development lifecycle; concepts of implementation strategies; concepts of data modeling, scripting, report design, data maintenance and retrieval; computer systems and resources; techniques and practices for resolving technical issues; characteristics and operational needs of various organizational units; standard business policies and procedures; standard operating procedures for modern office equipment including a computer and applicable software; and methods and techniques for training staff.

Skills To

Explain complex and/or controversial policies, regulations, procedures and/or activities internally/externally; assess procedures/systems and develop/implement operational improvements; develop an estimation of how a system should work under ideal conditions; evaluate and resolve technical issues; generate a number of viable alternatives to problems; identify significant organizational issues, concerns, and needs, and develop strategies for rectifying them; utilize judgement and analysis to identify the advantages and disadvantages of different approaches; read and interpret plans, diagrams and specifications; schedule and prioritize own work assignments to meet expected timeframes; work on one's own on projects of minor to moderate complexity; evaluate business processes; match user requirements to system capabilities; develop detailed specifications; recognize and understand system integration points; develop testing criteria and conduct testing; identify and assess training needs for staff; provide on-the-job training; effectively work on one's own or in a team; troubleshoot user and system problems; perform ad-hoc reporting and make script changes to reports and forms; stay abreast of new IT technology, tools and methods; utilize a personal computer, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective internal/external working relationships and work effectively in diverse teams; coordinate project efforts; drive optimization efforts; and act as functional lead on projects.

Physical Requirements

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.

Sacramento Municipal Utility District (SMUD) - Who We Are

As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.

Our Commitment to Diversity & Inclusion

SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.

An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.

SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.

Why Sacramento, California?

The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.

Hybrid Work

This position will be required to work onsite one or more days a week on a regular basis; sometimes more or less, depending on the work and, at any of our SMUD locations. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to remote work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.

CalPERS

SMUD is a CalPERS agency . As a member of the California Public Employees’ Retirement System (CalPERS), SMUD offers eligible employees access to a defined benefit pension plan along with other valuable retirement and health benefits. This program helps provide financial security both during your career and after retirement. To learn more about CalPERS and the benefits it offers, please visit