Customer Account Representative
$52k - $60kAlphabe Insight
Customer Account Representative
At Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation, and integrity, we are committed to helping companies thrive by connecting them with reliable administrative talent. We believe that excellence starts at the front desk and we're looking for someone who shares that belief.
Job Description
We are currently seeking a dedicated and detail-oriented Customer Account Representative to join our team in Raleigh, NC. The ideal candidate will serve as the primary point of contact for our clients, ensuring satisfaction, managing account activity, and maintaining strong business relationships.
Responsibilities:
- Manage and maintain client accounts, addressing inquiries and resolving issues in a timely manner
- Serve as a liaison between clients and internal departments
- Monitor account activity and ensure accurate records and reporting
- Follow up with customers regarding services, contracts, or account updates
- Assist in the preparation of proposals, agreements, and reports
- Provide exceptional customer service and maintain positive client relationships
- Identify potential opportunities to grow or improve accounts
- Meet performance metrics and maintain service quality standards
Qualifications
Bachelor's degree in Business, Communications, or related field preferred
13 years of experience in customer service, account management, or a related role
Strong communication, interpersonal, and organizational skills
Problem-solving mindset with attention to detail
Ability to manage multiple tasks and prioritize effectively
Proficiency in Microsoft Office Suite and CRM systems
Team player with a customer-first attitude
Additional Information
Competitive salary range: $52,000 $60,000 annually
Career growth opportunities within a supportive work environment
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Retirement savings plan
Ongoing professional training and development
Alphabe InsightVacancy posted 3 days ago
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