Student Success Specialist

JOB DESCRIPTION The Student Success Specialist has three primary areas of responsibility that contribute to the success and retention of undergraduate students: serving as the application administrator for Starfish; coordinating early alert/intervention efforts for students of concern; and providing holistic support to assigned Undeclared advisees as well as mentees in an academic recovery program. OUTCOME A positive impact on student success and retention via college‑wide use of a comprehensive system that facilitates coordination, transparency, documentation, and accessibility; coordination and collaboration in early alert/intervention efforts; and professional advising/mentoring that facilitates students’ academic exploration and development. Essential Functions Starfish Application Administration (39%) Implement and execute the vision and goals associated with continuous improvement of Starfish; participate in meetings with stakeholders and partners Provide consultation to departments across campus to determine how Starfish may be used to meet their needs/requests; design, test, and maintain system elements Teach students, faculty, and staff how to use the system; create resources to support their use of its tools; and serve as a primary point‑of‑contact for questions and troubleshooting Work with EAB’s (formerly the Education Advisory Board) Strategic Leader as well as Library and Technology Services to develop, update, and/or troubleshoot system features, functions, and configurations Communicate system updates and reminders to the campus community in a timely manner Monitor important announcements from EAB and remain informed of product updates Direct Student Support (39%) Serve as the primary advisor for a caseload of Undeclared students; guide them through exploration, planning, and registration processes; and monitor/offer assistance with their academic performance Mentor assigned students in Back on Track—an academic recovery program for students on academic probation Support advisees and mentees in understanding and navigating the College’s academic tools, requirements, policies, and procedures Contribute to new student onboarding via summer orientation, group sessions, and/or individual meetings as part of the Academic Advising Center team Early Alert/Intervention Coordination (20%) Coordinate with colleagues across departments to monitor, elevate, and respond to flags/concerns raised in Starfish with a particular focus on student well‑being and academic success Develop and implement outreach/intervention strategies to connect with students of concern and share information about resources, services, and options Contribute to the efforts of an interdepartmental early-intervention team and/or CARE Team Other Duties as Assigned (2%) Attend advising‑related professional development workshops or seminars Experience and Education Required Bachelor’s degree required; master’s degree preferred Three years of professional experience working in diverse academic environments at a college or university, preferably involving direct experience in academic advising at the college or university level One year of experience coordinating successful, collaborative student support initiatives Required Skills and Qualifications Excellent verbal and written communication skills Excellent interpersonal skills; keen interest in working with and helping students in an academic environment Ability to organize and prioritize multiple assignments as well as anticipate deadlines Ability to work collaboratively with a team of advisors within the Academic Advising Center, along with faculty, staff, and students within the academic community Excellent computer skills including familiarity with Windows environment, Microsoft Office products, and academic advising software Knowledge of academic environments, particularly in higher education, and principles of student development theory and academic advising Commitment to working with and helping students in an academic environment, focusing on career and professional development Knowledge of the Federal Educational Right to Privacy Act (FERPA) and sensitivity to student academic rights and responsibilities Flexibility to work independently and, when appropriate, make decisions, solve problems, and initiate tasks Ability to work collaboratively across divisions and departments of the College #J-18808-Ljbffr