Reservationist - Peak New York
Tao Group Hospitality
Tao Group Hospitality
Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathdrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors. With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core. The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.
Job Title
Manages reservation book and executes the use of reservation system strategies. Oversight of Guest Success team functions to maximize and drive revenue performance at Tao Group Hospitality venues.
Benefits
Tao Group Hospitality offers competitive benefits for all full-time team members such as:
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Program with Employer Match
- Life and Disability Insurance Plans
- Ancillary Insurance Plans
- Employee Assistance Program
- Fertility & Family Forming Support and Resources
- Pet Insurance
- Employee Discounts
- TAO Savings Marketplace
- Time off and much more!
Essential Functions of the Position Include, But Are Not Limited To:
- Drives the standardization of reservations policies and practices across venues, where applicable.
- Attends and participates in daily pre-service meetings.
- Actively takes and processes reservations.
- Assists with incoming calls and answering guest questions.
- Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
- Implements cross-venue selling techniques.
- Regularly participates in local outreach programs to enhance our guest base and make lasting guest connections.
- Works closely with the Sales teams to properly allocate all private event bookings and drive event performance in restaurants.
- Assist and/ or complete additional tasks as assigned
Education/Working Knowledge:
- Minimum 5 years previous hospitality experience within a high-volume setting is essential
- High School Diploma Required or equivalent with an emphasis in hospitality and/or equivalent combination of education and experience in a related field
- Proficient in Windows Microsoft Office, POS systems
- 21+ years of age
Skills / Physical Demands / Work Environment / Schedule:
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Ability to write, read, and verbally communicate
- Must be able to move quickly
- Must be able to push and lift up to 75 lbs. with or without assistance
- Must be able to stand for extended periods of time
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working Environment
- Exposure to hot kitchen elements or cleaning materials
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
Vacancy posted 4 days ago
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