Quality Specialist

Description

The Quality Specialist is a key member of the Production and Customer Service teams, responsible for ensuring that all corrugated packaging products meet or exceed internal and customer quality expectations. This role functions as a manager of processes, leading the development, implementation, and maintenance of quality systems, procedures, and documentation in alignment with the organization’s Quality Management System (QMS) and ISO standards.

The Quality Analyst will oversee product quality performance, investigate and resolve quality-related issues, and partner with production leadership to drive continuous improvement and customer satisfaction.

This full-time position reports to the Plant Manager and is based at our Phoenix, AZ facility.

DUTIES AND RESPONSIBILITIES

• Lead and coordinate process and quality improvement initiatives across production operations
• Monitor and analyze daily production output to identify trends and ensure adherence to quality metrics
• Develop and maintain systematic processes for product quality reviews, complaint investigations, corrective/preventative actions (CAPA), and continuous improvement tracking.
• Establish, review, and update quality specifications, standards, and inspection methods for corrugated packaging products.
• Manage and strengthen supplier and customer quality relationships, ensuring clear communication and resolution of quality issues.
• Oversee document control and record management in compliance with ISO 9001 and customer requirements.
• Lead internal audits and readiness activities for ISO 9001, GMI, GFSI, ISO 13485, and FDA-related certifications, ensuring ongoing compliance.
• Apply Lean Manufacturing and Six Sigma methodologies to identify root causes and implement sustainable corrective actions.
• Develop and deliver quality training programs to enhance employee understanding of quality objectives, programs, and tools.
• Conduct internal process audits and ensure adherence to established procedures and quality standards.
• Collaborate cross-functionally to ensure customer satisfaction, cost reduction, and operational efficiency.
• May be required to travel to customer sites for issue resolution or new customer onboarding activities.
• Perform other duties, as assigned.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

• Bachelor’s degree in supply chain, quality, engineering, management, or related social sciences fields and 2+ years of quality assurance, quality control, supervisory, or manufacturing experience, or any equivalent combination of education and experience.
• Strong computer proficiency and some statistical understanding.

PREFERRED EDUCATION, EXPERIENCE AND SKILLS

• ISO 9001 training and/or internal auditor certification preferred.
• 4+ years of manufacturing quality experience in an ISO 9001 or 13485-compliant organization
• 2+ years of experience managing customer interactions, gathering and relaying technical information.
• Experience in corrugated packaging or paperboard manufacturing.
• Previous leadership or cross-functional team coordination experience.
• Excellent written and verbal communication skills.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Proven ability to develop and maintain effective supplier and customer relationships.

COMPENSATION & BENEFITS

The starting base salary range for this position is $62,914 - $78,642 per year. The compensation posted is the anticipated pay for the position at the time of the posting. We may pay above or below posted amount based on several factors, including, but not limited to education and/or certifications, skills, experience, or work location.  Some positions may qualify for additional compensation in the form of bonuses.

At LDI, we are pleased to provide employees with a comprehensive benefits package including health/dental/vision insurance options; paid time off; 10 paid holidays; 401(k) plus company matching and annual discretionary profit sharing; flexible spending and health savings account options; life and disability insurance; tuition assistance; wellness and mental health resources, and financial advising services. Eligibility in benefit programs is based on hours worked per week.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular sitting, standing, and walking throughout the day to accomplish tasks
• Manual and finger dexterity used regularly with some repetitive finger motions
• Ability to work in front of a computer screen for long periods of time
• Specific vision abilities include close and distance vision; able to identify colors, small letters, and numbers; hand/eye coordination, depth perception and able to adjust focus
• Hearing and speaking
• Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, and gripping.

ABOUT OUR COMPANY

Comprised of multiple companies with headquarters in New Hope, Minnesota, Liberty Diversified International (LDI) is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Mississippi, Texas, Arizona, California, Virginia, and Mexico. With deep roots in the corrugated box manufacturing industry, we operate in the core markets of paper, packaging, workplace products, corrugated plastics and building products.

Since 1918, our values – Caring, Innovation, Trust and Excellence – have guided our day-to-day activities. We believe that when our employees are aligned with these values, we create superior solutions and service for our customers. The LDI family of companies includes Liberty Packaging, Liberty Paper, Liberty Plastics (Custom Solutions and Quarrix Building Products) and Safco.

Liberty Diversified International is an equal opportunity employer and makes all employment decisions without regard to race, color, sex, religion, age, creed, sexual orientation, national origin, marital status, disability, or any other protected class.