Mountain Studio Retail Lead | Jackson, WY (Seasonal Full-Time)

Stio Mountain Studio Retail Lead

Stio is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming (and satellite teams in Salt Lake City, UT and Denver / Boulder, CO) Stio draws inspiration from the surrounding Teton Range and offers products via stio.com and its thirteen Mountain Studio retail locations in, amongst others, Jackson Hole, WY, Park City, UT, Boulder, CO, Bozeman, MT, Boston, MA and Bend, OR.

As a Stio Mountain Studio Retail Lead, you are part of our store team providing exceptional customer service each day. As a keyholder in a full-time hourly role, you share responsibility for opening and closing duties, support new employee shift training, and provide leadership in finding solutions for customers. You are expected to deliver an exceptional level of customer service, which includes but is not limited to knowledge of our brand story and products, customer engagement, and selling. Daily responsibilities also include maintaining visual merchandising standards, supporting inventory receiving and stocking processes, and helping maintain an organized store and back stock. This role requires supporting in store and off site marketing events and activations, including setup, breakdown, and on-site execution.

Oversee and support all opening and closing duties in the absence of Managers

Utilize point of sale (POS) systems to research products and complete transactions

Team-oriented and able to maintain a positive attitude

Work alongside a team to deliver an exceptional customer experience

Multitask while prioritizing the customer experience

Coordinate same-day response needs to scheduling coverage

Provide feedback and guidance with the team to align with store, service, and role expectations

Assisting with event setup, breakdown, and active engagement with attendees of in store and off site events to promote brand awareness and foster community relationships

Communicate progress and updates with management during events and provide post event feedback to support continuous improvement

Excellent customer service and interpersonal skills required

Flexibility to work opening, closing, weekend, nights and holiday season shifts

Self-starter proactive with tackling daily tasks, handling customer interactions, and communicating with your managers on a daily basis

Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio

Ability to work in dynamic, outdoor, and high-energy event environments

Valid driver's license required; must be comfortable driving a van or truck to transport materials and travel to off site events and activations

Computer proficiency and POS experience, Microsoft Office Suite skills preferred

Email and phone communication skills required

High School Diploma or GED preferred

This role is for the winter season with an anticipated end date in April 2027 and will have a set start and end hourly full-time date range, discussed during the hiring process based on the individual and team's business needs

Seasonal, full-time (30+ weekly hours), hourly, non-exempt and reports to the Mountain Studio Manager

Flexible shift times available throughout the week

Holiday pay

Steps from Snow King or Jackson Hole Mountain Resort

Seasonal gear test allowance, generous employee discount, industry discount and more!

Must be able to move around the retail space, move upwards of 50 lbs and occasionally traverse ladders

Employee Assistance Program

Opportunity to extend position beyond the summer season dependent upon individual performance and business need in a part-time capacity

Hourly Rate: $19-$24 DOE

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.