Inside Sales Specialist (Order Processing)

Inside Sales Specialist

The Inside Sales Specialist is responsible for monitoring our order in-box, processing orders, taking order related in bound calls Distribution and or end users. Able to respond to customers in a timely manner via email and or phone call on any backorders, tracking information, also stock checks, and all other inquiries related to purchase orders.

Monitors the inside sales and process orders accordingly

Renames subject lines on contact inquires to reflect customer full name and phone number before filing in appropriate folder

Responds back to customer in a timely manner on any order related topics

Monitors back orders to ensure customer expectations are met

Log all calls in Maximizer in 2025 will become Sales Force

Contacts transport companies when needed for updates on shipments

Sends claims to credit dept for processing of RMA, Call Tag information Processes and assigns uninstalled claims through CRM

Is aware of phone status in cisco finesse to always ensure proper phone coverage

Requests German AIR order quotes

Request Air quotes when required

Process Air Freight Orders

Ensures that customer exceptions are taken into consideration when processing orders

Verifies Knowledge base for most updated process information

Monitors EDI orders and releases orders into the warehouse

Communicates with warehouse when required for order updates and or modifications before order is picked and packed.

Ensure INFOR order status 50 at the end of each day

Adds project names to INFOR when noted on purchase orders

Attends weekly alignment meetings

Ensures that they are trained on any new platforms when introduced by Schluter

Requirements

High School Diploma required

Minimum 1 to 2 years' experience in a related position

Excellent verbal and written communication skills

Self-starter, demonstrates initiative and commitment to world class service

Must be a multitasker

Knowledge of Excel and Word

CRM Expertise Maximizer Open and clear communicator

Deliver creative and ingenious ideas for change and continuous improvement

Excellent organizational skills

Must be a team player

COMPANY BENEFITS

Competitive Compensation

Generous Paid Time Off

10 Paid Holidays

Medical, Dental & Vision Insurance

Biannual Bonus Program

401k with Company Match

Company Paid Life Insurance

Annual Reviews and Merit Based Raises

Room for Advancement and Career Growth

COMPANY DESCRIPTION

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We're looking to build our team with individuals who like to think BIG and want to be part of what makes our products extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit. "Profit is not the goal of the business. Profit is the consequence of a job well done" Werner Schluter, Founder Are you interested in a truly unique and special company? Hear from our employees on what it means to be part of the Schluter family: . Then if you're ready to see life in Orange, talk to us about this career opportunity at Schluter Systems.

This pay range reflects the base hourly rate or annual salary for positions in this job grade, with the final offer depending on factors like experience, education, location, and other relevant considerations. Additionally, this role qualifies for extra benefits beyond the base pay range mentioned.

At Schluter Systems, we are dedicated to creating an inclusive environment that celebrates diverse perspectives and ensures all individuals are valued and supported, without discrimination based on race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and transfers. All employment decisions at Schluter Systems L.P. are based solely on merit, qualifications, and business needs.