Lead Hand

Lead Hand

Over 100 years in business, the Arrow Group of Companies has led the way in developing service focused transportation solutions by working with a broad range of customers, hauling a wider variety of products, and expanding our presence throughout Canada and the United States. Arrow is an industry leading transportation, distribution and materials handling organization.

At our Phoenix Reload facility, we transload steel and other building materials from rail, truck, and containers. We provide custom handling, inventory management and other services. We are a small but mighty division and backed by an organization that employs over 1300 people. Our growth is unprecedented and there are several opportunities for advancement within our organization.

We are looking for a Lead Hand to join us and become part of the Arrow team in Surprise, Arizona.

The supervisor/manager/foreman instructs the Lead Hand regarding the daily plan. The Lead Hand then works alongside the crew, directs their daily work, troubleshoots issues, problem solves and brings questions or concerns to the attention of the supervisor/manager/foreman. The Lead Hand is assigned responsibility for the quality and quantity of work carried out by the team to which the Lead Hand is assigned.

Major responsibilities include:

• Work and report to the immediate supervisor to prioritize daily job requirements.
• Performs daily duties alongside crew.
• Informs crew of the daily plan.
• Report all incidents, problems or concerns with regards to technical, safety, labor, materials, equipment and process to the immediate supervisor.
• Maintain service quality.
• Continue to perform the work for which he/she was hired, i.e. driving a truck, operating machinery, forklift, repair and maintenance, etc.
• Follow all workplace safety policies and compliance regulations, participate in identifying hazards.
• Comply with all rules and regulations, protocols, and established metrics.
• Ability to understand cross training on all functions at the facility.
• May discuss with yard staff and Division Management regarding repairs and preventative maintenance schedules and timelines.
• May be responsible for the accurate and timely delivery of paperwork and work orders.
• Monitors the performance of yard, shop and/or divisional employees and discusses with the supervisor as necessary.
• Provide internal and external Customer Service excellence.
• May be asked to travel to other terminals to assist if necessary.
• Suggest continuous improvement in working conditions, use of equipment, process etc. to increase efficiency and quality of shop, department, trucking and/or work crew.
• Troubleshoot, adjust, or perform minor maintenance for any machinery that requires attention.
• Other duties as assigned by the immediate supervisor.

You possess:

• Demonstrates strong communication skills.
• Previous relevant experience required.
• Must be highly effective and proficient for the role they were hired, i.e. truck driver, shop employee, yard employee, equipment operator etc.
• Experience with routine maintenance operations.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Strong time management and problem-solving skills.
• Ability to work independently and complete daily activities according to work schedules.
• Ability to work outside in all weather conditions (snow, rain, sub-freezing temps, heat, wind).
• Strong attention to detail.
• Able to deal with people tactfully, diplomatically, and professionally.
• First Aid skills and/or certificates are considered assets.
• Experience working with computers an asset
• Physically able to climb up and down ladders/railcars safely.
• Can carry at least 50 lbs. and swing a 10 lbs. sledgehammer.
• In good physical condition.
• Mechanical inclination is an asset.
• Embodies Arrows Values: Safety, Teamwork, Responsibility, Quality, Integrity and Fun!

#IND

Arrow has been recognized as a Top Fleet Employer of Distinction, a SmartWay Transport Partner, a BCTA Clean Carrier, a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Women's Leadership.