VIP Guest Service Agent - Steady Extra (Harrah's LV)
Caesars Entertainment
VIP Service Agent
As a VIP Service agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, front desk agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints.
How You Will Create the Extraordinary
Process check-in and check-out transactions for guests in VIP Registration
Assist guests with questions about the city and property
Assist guests with booking dinner, show, etc when necessary
Assists with guest service recovery when possible
Maintains and upbeat and positive attitude at all times
Responsible for being apprised of current events in hotel to assist guests
Acts a liaison on behalf of the guest to expedite guest requests
Maintains a professional and courteous attitude towards all guests (internal and external)
Anticipating guests needs and guest expectations
Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.
What You Will Need
Strong interpersonal and communication skills.
Proficient in a second language would be beneficial.
Self-starter with strong problem-solving ability.
One-year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player.
Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke.
Close knit environment, with constant co-worker involvement; must be able to complete several tasks at once with accuracy; must be able to stand for entire shift (an average 8 hour shift).
About Us
Come join our team at the fun place to play- Harrah's! We're looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith's I Love This Bar and Grill provides a familiar atmosphere for you to start your career.
Job Info
Job Identification 85162
Job Category Hotel Operations
Job Schedule Part time
Locations Harrah's Las Vegas (On-site)
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