Front Office Manager

Front Office ManagerKey West Historic Inns is seeking an experienced and guest-focused Front Office Manager to lead our Front Office team. In this role, you will oversee all Front Office operations, ensuring exceptional guest experiences, efficient daily operations, and a culture of service excellence. The Front Office Manager is responsible for leading, developing, and supporting the Front Office team while maintaining the highest standards of hospitality, operational efficiency, and financial accountability. This position works closely with all hotel departments to create seamless guest experiences and drive departmental performance. If you are a passionate hospitality leader who thrives in a fast-paced boutique hotel environment and enjoys developing teams while delivering exceptional service, we invite you to join our team.Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized. Apply now to start your exciting career as a Front Office Manager!QualificationsMinimum of 3-5 years of Front Office or hotel operations experience, including at least 2 years in a leadership or management role.Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred, or an equivalent combination of education and experience.Experience with hotel property management systems such as StayNTouch, Opera, or similar PMS platforms.Strong leadership skills with the ability to recruit, coach, mentor, and develop high-performing teams.Excellent guest service, communication, interpersonal, and conflict resolution skills.Strong organizational, analytical, and problem-solving abilities with exceptional attention to detail.Experience managing labor, scheduling, payroll, budgets, and departmental financial performance.Working knowledge of hotel operations, revenue management principles, reservations, Night Audit, and guest service standards.Proficient in Microsoft Office and other hotel technology platforms.Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and varying shifts based on business needs.Ability to stand and walk for extended periods and occasionally lift up to 25 pounds.Must be able to read, write, speak, and understand English.BenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.Multiple Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays).401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.