Non-Attorney Represented Bodily Injury Associate Manager - National General

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description The Associate Manager, Non-Attorney Represented Bodily Injury is responsible for delivering an exceptional agent and customer experience through efficient, high-quality chat-based claims and inquiry support. This role leads a team, driving performance through coaching, engagement, and accountability to achieve consistent, high-quality claim outcomes. This leader plays a critical role in executing operational strategies that support Claim, Discipline, Claims Service Area (CSA), and enterprise business objectives. The Associate Manager develops and implements performance strategies that enhance team effectiveness, ensure compliance with claim handling standards, and drive the expert execution of processes across a fast-paced, service-focused environment. This role requires availability during Pacific Time Zone business hours. Key Responsibilities Frequently participates in special projects as a subject matter expert Manages and oversees performance of vendors Oversees response to highly complex arbitrations contentions Oversees the negotiation of highly complex claim settlements Oversees the resolution of highly complex customer conflicts or issues Analyzes unit reports and supports the achievement of business unit objectives Defines, analyzes, and tracks department, section, and/or unit measures Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews Skills Bodily Injury Claims, Claims Processing, Communication, Conflict Management, Employee Supervision, Negotiation, Performance Management (PM), Prioritization, Time Management Compensation Base compensation offered for this role is: Team Lead I: $68,500.00 -- $104,100.00 Team Lead II: $70,100.00 -- $110,400.00 Associate Manager: $80,000.00 -- $124,600.00 Compensation is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role. Joining Our Team Joining our team isn’t just a job—it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Equal Employment Opportunity Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, information regarding the San Francisco Fair Chance Ordinance is available. For jobs in Los Angeles, information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance is available. To view the “EEO Know Your Rights” poster, instructions are available. The FMLA poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and instructions on how to file a complaint are also available. Our policy is to employ the best qualified individuals available for all jobs. Discriminatory action on account of ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (including traits historically associated with race), religion, sex, or sexual orientation that adversely affects employment terms is prohibited. This applies to all aspects of employment including hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Companies & Partners Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident. Benefits National General Holdings Corp. is an Equal Opportunity employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as we do not sponsor work visas. For assistance or accommodation to complete the online application, contact NGIC main office by phone at View phone number on click.appcast.io. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. #J-18808-Ljbffr National General