Clinic Receptionist, Call Center

Job Description

Job Description

Our Mission

All of us, for each of you, every time.

Our Vision

Together, serving as the trusted regional healthcare partner.

Our Values

Listen~Love~Respect~Excel~Innovate

At Samaritan, we do more than deliver healthcare—we make a meaningful difference in the lives of our community every day. We’re committed to creating an exceptional workplace where professionals feel valued, supported, and inspired to provide outstanding care to every patient we serve.

At Samaritan we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our professionals and the very best care to our patients. This position is responsible for greeting customers in a professional and friendly manner, whether in person or on the telephone, verify insurance information and receive payments, as well as move patients through a schedule of appointment(s) at Samaritan Clinics. A professional is successful when providing receptionist support that enhances the customers’ experience when seeking services at Samaritan Clinics.

This is a full-time position working from Monday-Friday with availability from 7:45am-5:30pm.

ESSENTIAL FUNCTIONS

1. Ensure all incoming calls are promptly and courteously answered and customers are assisted in a friendly, professional manner. When appropriate, direct the caller to the specified professional, department, or medical practice. Customers presenting in person for appointment or other business are to be greeted in the same professional, accommodating approach.
2. Responsible for scheduling appointments for patients to meet with providers and maintain knowledge of provider preference in how patients are scheduled in the system ensuring a successful patient/provider encounter.
3. Accountable for obtaining accurate billing and insurance information and to promptly and properly verify data. Record all pertinent information into the electronic system, i.e. DSHS, HMOs, L&I, commercial insurance, etc.
4. Complete insurance verification eligibility for all insurances after patient’s appointment.
5. Ensure all forms, letters of non-coverage, questionnaires, and other applicable documentation are completed and signed by the customer.
6. Accept payments from customers; understanding patient bills and charges in order to accurately process the payment. Collect co-pays and maintain cash drawer to complete daily deposits alerting Director of Operations in the event of any discrepancy or concern.
7. Supply customers the release of information (ROI) form for all medical records requests. Route all completed ROIs to the Health Information Management (HIM) department to process. This task shall be handled in accordance with State and Federal regulations.
8. Responsible for routing all clinical scope of practice questions, faxes, and requests to the appropriate nursing professionals, including prescriptions, test results, new requests, medicine dispensed at schools, lab slips, etc.
9. Receive and disburse all incoming and outgoing mail.
10. Request supplies and/or minor equipment for maintaining the office.
11. Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
12. Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics.
13. Ensures self-compliance with organization policies and procedures as well as labor agreements.
14. Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization’s values.
15. Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization.
16. Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards.

WORK ENVIRONMENT

The professional in this position reports to the Director of Operations. This position works closely with Samaritan Clinics professionals and other healthcare professionals in order to provide high quality services to all customers.

EDUCATION & EXPERIENCE

• Education:
  1. High school diploma or equivalent required.
• Experience :
  1. Minimum of one year reception/customer service experience.
  2. Some computer experience preferred (MS Word, Excel and Internet skills).
  3. Experience with medical insurance billing desirable.
• Skills/Competencies:
  1. Ability to maintain the highest level of confidentiality and integrity.
  2. Ability to work independently and as a team.
  3. Demonstrates competency on equipment listed on department specific checklist.
  4. Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate.
  5. Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines.
  6. Demonstrates competency in ability to care for customers/patients across the age continuum.

PHYSICAL REQUIREMENTS:

1. Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing and pulling. Light physical effort, ability to lift/carry up to 10 lbs. (supplies and equipment).
2. Manual dexterity.
3. Good reading eyesight; color vision – ability to distinguish and identify different colors.
4. Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.

As a Samaritan professional, you will be asked to commit to being part of a culture grounded in our Mission, Vision, Values, and Strategy that brings service and operational excellence to life each day while creating an exceptional experience for our patients, professionals, physicians, and students. Additionally, how we present ourselves matters, and adherence to our Professional Appearance Policy reflects the pride, respect, and professionalism we bring to those we serve.