Credit & Collections Specialist (USA)
eTeam
Credit & Collections Specialist
Location: Levittown, PA (Hybrid: Two days from home and three in office (first few weeks the expectation will be that the contractor will work onsite) Duration: 02 Months
The Credit & Collections Specialist is responsible for performing tasks essential to the processing of A/R and maintaining the highest level of customer service. In addition, this role assists in the overall management of the department, including developing and improving operational goals for the department and staff.
Essential Duties and Responsibilities:
- Review collection reports to ascertain the status of collections, balance outstanding, and evaluate the effectiveness of current collection policies and procedures.
- Provide monthly A/R reports to Senior Management.
- Responsible for the collection of past due receivables.
- Manage the hold process for customer accounts.
- Research and manage dispute resolution processes by working with sales, customer service, and the customer.
- Review past due accounts for placement with collection agencies when necessary.
- Process credit card payments.
- Process customer refunds.
- Train new associates.
- Assist manager with special projects and other duties as needed.
Qualifications:
- Bachelor's degree in Accounting, Finance, or a similar course of study.
- Minimum of 5 years of collections experience with at least 3 years in a supervisory/management capacity.
- Strong analytical skills.
- SAP/Warehouse management software experience or similar ERP experience preferred.
- Strong computer skills (Google, Excel, etc.).
- Excellent interpersonal and communication skills.
Additional Information:
Hybrid: Two days from home and three in office (first few weeks the expectation will be that the contractor will work onsite)
Possible temp-to-perm position based on budget and contractor performance
eTeamVacancy posted 8 hours ago
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