Third Party Collections Specialist
MRS BPO LLC
Job Description
Job Description
Collections Specialist (Senior Level)
Role Summary
The Collections Specialist is a high-autonomy, tech-enabled professional who manages a portfolio of accounts using advanced digital tools, analytics, and multichannel communication. This role requires strong judgement, compliance mastery, and the ability to drive recovery outcomes with minimal supervision.
Key Responsibilities
Portfolio Management — Manage assigned accounts proactively, using data insights to prioritize outreach and maximize recovery.
Advanced Negotiation — Apply sophisticated negotiation strategies to resolve complex cases and reduce escalations.
Omnichannel Knowledge — Communicate seamlessly across voice. Clearly understands the impact of digital channels in the collections environment.
Tech-Enabled Problem Solving — Use AI assistants, CRM tools, predictive analytics, and automated workflows to improve efficiency and outcomes.
Compliance Mastery — Interpret and apply complex regulatory requirements confidently; serve as a resource for peers.
Data Interpretation — Analyze performance dashboards, identify trends, and adjust strategies to improve recovery rates.
Continuous Improvement — Provide feedback on scripts, workflows, and digital tools; support pilots and new client on-boarding.
Customer Experience Leadership — Deliver trust-building interactions that balance empathy, compliance, and business outcomes.
Qualifications
5+ years of collections experience in first, third party, healthcare, etc.
Proven success managing complex accounts with minimal supervision.
Strong analytical skills and comfort with digital tools, CRM systems, and AI-supported workflows.
Deep understanding of federal and state compliance requirements.
Demonstrated ability to mentor peers or support team-level performance improvements.
Success Profile
High autonomy and accountability
Data-driven decision-making
Expert-level compliance judgement
Strong adaptability and continuous learning mindset.
We offer competitive benefits: health insurance, vision, dental, retirement plan paid time off and holidays.
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